Kaliyah Rivers
Jackson
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Server
Cheddars Scratch Kitchen
06.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Direct Support Professional
Support Solutions
12.2023 - 06.2024
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Loose picker
Express Employment Professionals
12.2022 - 11.2023
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Enhanced order accuracy by diligently following pick sheets and double-checking items before packing.
Order Picker
Plaid
10.2021 - 12.2022
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.
Self Employed
Small Business
07.2021 - 10.2021
Debt Collector
Portfolio Recovery Associate
05.2018 - 07.2021
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
Drive Thru Operator, Server, Cashier
Steak N Shake
05.2014 - 06.2018
- Operated POS platform and verified cash and card transactions to maintain accurate drawer by end of shift.
- Maximized order accuracy by repeating orders back to customers before finalizing their transaction.
- Cleaned and sanitized drive-thru station to enhance safety standards and reduce spread of infection.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or timeliness of service delivery.
- Operated and maintained food and drink equipment and cash register properly and safely to prevent costly malfunctions.
Education
No Degree - Dental Assistant
Concorde Career College
Memphis, TN02-2025
High School Diploma -
Liberty Technology Magnet High School
Jackson, TN08-2016
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- Multitasking and organization
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Server
Cheddars Scratch Kitchen
06.2024 - Current
Direct Support Professional
Support Solutions
12.2023 - 06.2024
Loose picker
Express Employment Professionals
12.2022 - 11.2023
Order Picker
Plaid
10.2021 - 12.2022
Self Employed
Small Business
07.2021 - 10.2021
Debt Collector
Portfolio Recovery Associate
05.2018 - 07.2021
Drive Thru Operator, Server, Cashier
Steak N Shake
05.2014 - 06.2018
No Degree - Dental Assistant
Concorde Career College
High School Diploma -
Liberty Technology Magnet High School
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