Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kallema Howard

Philadelphia,PA

Summary

Accomplished Pharmacy Technician with a proven track record at Walgreens, enhancing pharmacy operations and customer satisfaction. Expert in medication dispensing and prescription filling, coupled with exceptional customer engagement skills. Achieved significant improvements in efficiency and service quality, demonstrating a strong commitment to public safety awareness and complaint handling.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Walgreens
07.2022 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.

Amazon Prime Shopper

Amazon
08.2021 - 03.2022
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Tracked substitutions and informed customers of changes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.

Transportation Security Officer

TSA
01.2020 - 01.2021
  • Attended daily briefings with supervisors to discuss issues with security screening processes.
  • Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
  • Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
  • Responded effectively to security incidents and provided guidance regarding security procedures.

Education

High School Diploma -

John Bartram High School
Philadelphia

Skills

  • Medication Dispensing
  • Prescription Filling
  • Drug safety
  • Answering customer questions
  • Customer Engagement
  • Complaint Handling
  • Public Safety Awareness

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Pharmacy Technician

Walgreens
07.2022 - Current

Amazon Prime Shopper

Amazon
08.2021 - 03.2022

Transportation Security Officer

TSA
01.2020 - 01.2021

High School Diploma -

John Bartram High School

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Kallema Howard