Kalli Diaz
Katy,TX
Summary
Dynamic professional with a proven track record at Walmart, excelling in customer satisfaction and efficient POS system operation. Demonstrated ability to resolve conflicts and maintain high service standards, ensuring positive customer experiences. Skilled in cash handling and fostering warm relationships, consistently meeting quality goals with a strong work ethic.
Overview
6
6
years of professional experience
Work History
Fuel Station Attendant
Walmart
06.2022 - 09.2024
- Facilitated sales of services and goods.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Pumped gas for guests and took payments.
Server
Jimmy Changas
07.2023 - 09.2023
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Digital Personal Shopper
Walmart
07.2021 - 06.2022
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Customer Service Associate
Walmart
02.2020 - 07.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Cashier
Walmart
07.2018 - 02.2020
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Medina Valley High School
Castroville06-2018
Skills
- Cash handling expertise
- Strong work ethic
- Conflict resolution techniques
- POS system operation
- Hospitality and accommodation
Languages
English
Timeline
Server
Jimmy Changas
07.2023 - 09.2023
Fuel Station Attendant
Walmart
06.2022 - 09.2024
Digital Personal Shopper
Walmart
07.2021 - 06.2022
Customer Service Associate
Walmart
02.2020 - 07.2021
Cashier
Walmart
07.2018 - 02.2020
High School Diploma -
Medina Valley High School
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