Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kallie Gordon

Summary

Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.

Overview

9
9
years of professional experience

Work History

Service Advisor

Ken Garff Nissan Riverdale
01.2022 - Current
  • Shared detailed information about Service options to assist customers in making decisions.
  • Responded to service requests and emergency call-outs while working under tight deadlines.
  • Monitored and managed the repair process in order to expedite the vehicle's return to the customer.
  • Maintained a calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Increased customer satisfaction ratings by providing valuable insights into customers' needs and expectations.

BDC Representative

Tony Divino Toyota
06.2019 - 12.2021
  • Provided each customer with exceptional service by listening to their concerns and answering their questions.
  • Called outside vendors to coordinate appointments with customers to get additional work done to new cars.
  • Streamlined process between sales and service in transitioning customers.

Receptionist

Camping World
05.2016 - 06.2019
  • Make appointments and keep track of them on a calendar.
  • Answered a multi-line, high-volume phone and directed callers to the appropriate company personnel.

Education

Some college (No degree) -

Weber State University
Ogden, UT

High School - undefined

Syracuse High School
Syracuse, UT
01.2010

Skills

  • Customer/Client relations
  • Accounts payable / accounts receivable
  • Verbal and written communication
  • Attention to detail
  • Personable and outgoing
  • Conflict resolution
  • Organization skills
  • Telephone skills
  • Multitasking and organization
  • Team player mentality
  • Goal-oriented mindset

Timeline

Service Advisor

Ken Garff Nissan Riverdale
01.2022 - Current

BDC Representative

Tony Divino Toyota
06.2019 - 12.2021

Receptionist

Camping World
05.2016 - 06.2019

High School - undefined

Syracuse High School

Some college (No degree) -

Weber State University

Similar Profiles

CREATE PROFILE
Kallie Gordon