Kallie Greaves
Mobile
Summary
Professional with strong background in optometry support, equipped to enhance patient care and streamline clinical operations. Proven ability to perform diagnostic tests, manage patient records, and assist with procedures. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability, attention to detail, and excellent communication skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Optometric Technician
America's Best Contacts and Glasses
02.2024 - Current
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
Optometric Technician
Stanton Optical
06.2022 - 02.2023
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Conducted regular maintenance and calibration of optometric equipment, ensuring accurate and reliable test results.
- Improved patient care by conducting comprehensive visual pre-testing procedures.
- Facilitated smooth communication between patients and optometrists, acting as a liaison for any concerns or questions.
Customer Service Representative
Bath & Body Works
05.2021 - 06.2023
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
Education
Murphy High School
Mobile05-2021
Skills
- Visual field testing
- Glaucoma screening
- Retinal photography
- Insurance processing
- Paperwork management
- Payment collection
- Supply restocking
- Problem resolution
- Manual cleaning
Certification
- Certified Optometric Technician Lv 1, America's Best
- Certified Optometric Technician Lv 2, America's Best
Timeline
Optometric Technician
America's Best Contacts and Glasses
02.2024 - Current
Optometric Technician
Stanton Optical
06.2022 - 02.2023
Customer Service Representative
Bath & Body Works
05.2021 - 06.2023
Murphy High School
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