Kallie Stonebraker
Longmont,CO
Summary
Compassionate patient representative with background in managing patient interactions and resolving concerns effectively. Skilled in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service and problem-solving. Contributed to streamlining front office operations, enhancing overall efficiency in previous roles.
Overview
10
10
years of professional experience
Work History
Patient Representative
Vail Summit Physical Therapy
Edwards, CO
04.2022 - 02.2025
- Spoke to patients upon arrival to determine if personal data or insurance information had changed.
- Supervised patient flow by checking in patients immediately upon arrival.
- Promoted patient data confidentiality by following strict rules and regulations endorsed by facility.
- Verified demographics and insurance information to register patients in computer system.
- Scheduled follow-up appointments for patients based on physician recommendations.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
CNA
Center at Rock Creek
Fort Collins, CO
03.2021 - 03.2022
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Documented activities and recorded information in POC (Point of Care) system.
Rehabilitation Associate
Madonna Rehabilitation Hospital
Omaha, NE
06.2018 - 01.2021
- Delivered hands-on assistance to physical or occupational therapists in conducting in-patient treatment.
- Frequently checked up on patients and offered assistance on using equipment.
- Maintained and stocked equipment used in physical therapy and occupational therapy treatment areas.
- Transferred and transported patients from one area to another area.
Lead Participant Center Aide
Immanuel Pathways Omaha
Omaha, NE
07.2015 - 06.2018
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
Education
High School Diploma -
Fort Calhoun High School
Fort Calhoun, NE05.2014
Skills
- Calm and level-headed under duress
- Scheduling appointments
- Insurance verification
- Clinical data entry
- Quick problem solver
- Organization and efficiency
- Business operations understanding
- Tech-savvy
- Patient intake
- Relationships and rapport
- Customer service
- Patient data confidentiality
Timeline
Patient Representative
Vail Summit Physical Therapy
04.2022 - 02.2025
CNA
Center at Rock Creek
03.2021 - 03.2022
Rehabilitation Associate
Madonna Rehabilitation Hospital
06.2018 - 01.2021
Lead Participant Center Aide
Immanuel Pathways Omaha
07.2015 - 06.2018
High School Diploma -
Fort Calhoun High School