Open To Work
Ingre Calvin
Horn Lake,MS
Summary
Patient-focused Unit Coordinator equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
17
17
years of professional experience
Work History
Patient Representative
St.Jude Childrens Research Hospital
Memphis, TN
09.2024 - Current
- Informed patients of excessive wait times and offered to reschedule appointments.
- Verified any changes or data updates to patient records and checked insurance information at each appointment.
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
Patient Service Clerk
Regional One Health Medical Center
Memphis, TN
01.2024 - 09.2024
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Maintained a clean and organized reception area.
- Answered incoming calls in a professional manner.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
Unit Coordinator
Methodist Le Bonheur Healthcare
Memphis, TN
05.2021 - 08.2023
- Managed unit call reception and routed calls to correct department.
- Provided patient information to facilitate timely admissions and discharges.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Answered phone calls to provide assistance, information and medical personnel access.
- Monitored unit supply levels and notified management of ordering needs.
- Updated group medical records and technical library to promote smooth office operations.
Health Unit Coordinator
Baptist Memorial Hospital
Southaven , MS
03.2022 - 06.2023
- Followed organizational guidelines to assure compliance with HIPAA and patient confidentiality standards.
- Processed confidential, patient paperwork with accuracy and deference to patient privacy.
- Communicated scheduling information, appointment details and health reminders via telephone, mail and email.
- Transcribed physicians' orders to aid in medical care and minimize medical errors.
- Navigated health information exchange systems to preempt and identify patient needs.
- Delivered thorough and accurate documentation to create detailed additions to patient's electronic health record.
- Transcribed doctor's orders for patient medical history reports.
Certified Nursing Assistant/Unit Secretary
St. Francis Hospital
Memphis, TN
02.2010 - 08.2021
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Addressed, documented and responded to incoming correspondences to address client queries.
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
Education
Associate of Science - Respiratory Therapy
Northwest Mississippi Community College
Senatobia, MS05.2009
Skills
- Calm and level-headed under duress
- Catheter change and preparation
- Collecting vital signs
- Able to lift and pull 300 pounds
- Problem resolution
- Customer service
- Relationship building
- Team building
- Incoming call management
- Nursing unit operations
- Patient database management
- Patient chart maintenance
- MS Office
- Records Management
- Quality assurance controls
- HIPAA
- Quick problem solver
- Documentation procedures expert
United States Army
1990-1999 Honorable Discharge MOS 76 X-Ray/95 Tams Clerk
Timeline
Patient Representative
St.Jude Childrens Research Hospital
09.2024 - Current
Patient Service Clerk
Regional One Health Medical Center
01.2024 - 09.2024
Health Unit Coordinator
Baptist Memorial Hospital
03.2022 - 06.2023
Unit Coordinator
Methodist Le Bonheur Healthcare
05.2021 - 08.2023
Certified Nursing Assistant/Unit Secretary
St. Francis Hospital
02.2010 - 08.2021
Associate of Science - Respiratory Therapy
Northwest Mississippi Community College