Summary
Overview
Work History
Education
Skills
Timeline
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Kallista Dickerson

Sterling Heights,MI

Summary

Detailed Sales Consultant well-known for providing interesting product demonstrations and convincing leads to make purchases. Reliable, quick-paced and team-oriented. Eager to participate in group-focused efforts to expand revenue and grow relationships.

Overview

7
7
years of professional experience

Work History

Sales Consultant

FedEx Office
Sterling Heights, MI
09.2023 - 06.2024
  • Labeled packages according to shipping information provided by customers.
  • Ensured proper documentation was completed prior to shipping out orders.
  • Determined appropriate shipping methods for international deliveries.
  • Assisted customers in selecting appropriate printing services for their needs.
  • Coordinated the production process from start to finish including layout, design and printing.
  • Assisted clients with printing, scanning, faxing, binding, laminating and other office needs.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Handled credit and debit card payment processing to complete purchasing experience.

Loan Partner

Mortgage Pros
Troy, MI
07.2021 - 03.2022
  • Assisted Loan Officers with loan origination process and paperwork.
  • Provided customer service to borrowers and ensured their questions were answered in a timely manner.
  • Researched and verified borrower information, such as income, assets, liabilities, credit history.
  • Monitored loan status throughout the entire process from application through closing and funding stages.
  • Gathered client debt, credit and income information to determine loan eligibility.
  • Informed customers of application deadlines, approvals and denials.

Call Center Representative

Teleperformance USA
Warren, MI
10.2019 - 05.2021
  • Developed effective working relationships with team members across multiple departments.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Retail Sales Supervisor

Spencer's Gifts
Auburn Hills, MI
02.2017 - 07.2019
  • Trained new employees on store operations, customer service protocols, merchandise displays and use of point-of-sale systems.
  • Developed strategies to increase store profitability by analyzing monthly sales reports and identifying areas for improvement.
  • Monitored employee performance and provided feedback to motivate team members to reach their goals.
  • Assisted customers in selecting products that met their needs while adhering to company policy regarding pricing, promotions, returns and exchanges.
  • Maintained high standards of cleanliness throughout the store including dusting shelves, vacuuming carpets and organizing merchandise displays.
  • Created successful plans to maximize profits and reduce loss.
  • Counted and balanced registers.
  • Mentored newly hired staff in upselling techniques to improve sales.

Education

High School Diploma -

Rochester High School
Rochester Hills, MI
05-2016

Skills

  • Product and service knowledge
  • Consultative Sales
  • Persuasive Communication
  • Time Management
  • Account Reconciliation
  • Cold-calling
  • Sales Strategies
  • Strategic Planning
  • Customer Relationship Management
  • Sales leadership development

Timeline

Sales Consultant

FedEx Office
09.2023 - 06.2024

Loan Partner

Mortgage Pros
07.2021 - 03.2022

Call Center Representative

Teleperformance USA
10.2019 - 05.2021

Retail Sales Supervisor

Spencer's Gifts
02.2017 - 07.2019

High School Diploma -

Rochester High School

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Kallista Dickerson