Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kallista Westervelt

Detroit

Summary

I am a college junior, first-year student attending Wayne State University studying biochemistry. I have balanced work, sports, and school successfully. I am a dedicated worker that efficiently manages my time, and prioritizes organization in order to be successful . I am ready to put these skills to use. I am proficient at handling guests needs and completing tasks in the workplace, and I am eager to continue doing so with a positive attitude. I am an efficient worker with much experience in hospitality! I am experienced with managing front desk operations efficiently and courteously. Utilizing excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. My goal is learning and enhancing customer satisfaction and supporting team goals in dynamic environments.

Overview

3
3
years of professional experience

Work History

Front Desk Receptionist/Night Auditor

Hilton Home2 Suites
01.2024 - 07.2024
  • Greeted and assisted guests during checkin and checkout processes, enhancing overall guest experience.
  • Managed reservations and inquiries through hotel management software, ensuring efficient front desk operations.
  • Maintained cleanliness and organization of front desk area, contributing to a welcoming environment.
  • Handled guest complaints and requests with professionalism, fostering positive relationships and guest satisfaction.
  • Processed payments accurately and efficiently, ensuring secure financial transactions at front desk.
  • Greeted guests at front desk and engaged in pleasant conversations.

Food Service Worker

Jimmy John's Gourmet Sandwiches
06.2021 - 02.2024
  • Assisted in food preparation and service, ensuring compliance with safety and hygiene standards.
  • Operated kitchen equipment efficiently, contributing to an efficient meal production processes.
  • Collaborated with team members to maintain cleanliness and organization in food service areas.
  • Provided customer service by taking orders and addressing inquiries promptly and professionally.

Education

Bachelor of Science - Biochemistry

Wayne State University
Detroit, MI
06-2027

Associate of Arts - Biochemistry

Kalamazoo Valley Community College
Kalamazoo, MI
06-2024

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Telephone etiquette
  • Data entry
  • Cash handling
  • Team collaboration
  • Hospitality services
  • Punctual and reliable

Timeline

Front Desk Receptionist/Night Auditor

Hilton Home2 Suites
01.2024 - 07.2024

Food Service Worker

Jimmy John's Gourmet Sandwiches
06.2021 - 02.2024

Bachelor of Science - Biochemistry

Wayne State University

Associate of Arts - Biochemistry

Kalamazoo Valley Community College