Kalon Inman
Tampa,FL
Summary
Proven Customer Service Representative at Publix, adept in conflict resolution and critical thinking, enhanced customer loyalty and satisfaction through effective complaint handling and active listening. Mentored new hires, significantly improving team performance and customer service quality. Skilled in call management and problem-solving, consistently achieving positive outcomes in high-stress situations.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Publix
01.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
Associate of Arts - Exercise Science
University of South Florida
Tampa, FL05.2024
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Money handling abilities
Complaint Handling
Conflict Resolution
Scheduling
Timeline
Customer Service Representative
Publix
01.2023 - Current
Associate of Arts - Exercise Science
University of South Florida
Similar Profiles
Justin GuardinoJustin Guardino
Grocery Stocker at PublixGrocery Stocker at Publix
Jacob TimmonsJacob Timmons
Warehouse Selector at PublixWarehouse Selector at Publix
Ashley OsterbergerAshley Osterberger
Pharmacy Technician at PublixPharmacy Technician at Publix
Ezra BrundageEzra Brundage
CASHIER at PublixCASHIER at Publix
ANGEL ROSIERANGEL ROSIER
Cosmetologist at Mimie's House of Beauty SuitesCosmetologist at Mimie's House of Beauty Suites