Kalpana Mundepi
San Jose,CA
Summary
Dynamic Workplace Experience Manager with over 15 years of experience in hospitality and facilities management, currently leading workplace innovation at JLL. Expertise includes executive space management, proactive service delivery, and effective cross-functional team leadership, consistently achieving operational excellence and high customer satisfaction in luxury hospitality and corporate settings. Recognized for a strong commitment to enhancing service standards and fostering customer loyalty through strategic initiatives that elevate client experiences. Results-driven leader with a proven ability to streamline operations, reduce costs, and cultivate team collaboration to drive impactful outcomes.
Overview
15
15
years of professional experience
2
2
Certification
Work History
Workplace Experience Manager
C&W and JLL
10.2022 - Current
- Develop comprehensive workplace experience programs and training plans for new WEMs
- Serve as primary point of contact for Google WSM executive requests and concerns
- Achieved 100% reduction target of reactive client-submitted tickets by transitioning to proactive WEM-submitted tickets by July 31st, 2023
- Conduct frequent space audits of executive spaces and maintain detailed exec profiles and preferences
- Support IFM team with "Hybrid Is Here" initiative, enhancing flexible workplace solutions
- Eliminate client-submitted tickets by providing direct WEM availability to E/ABP's for executive space needs
General Manager
Goodnite Inn
11.2021 - 10.2022
- Managed complete hotel operations including revenue management and local business development
- Led staff training, recruitment, and payroll management
- Executed event planning, sales initiatives, and social media marketing through Medallia
- Oversaw budgeting, planning, and comprehensive hotel inventory management
Multi-Unit General Manager
Extended Stay America
06.2020 - 11.2021
- Ensured exceptional cleanliness standards and team member training across multiple properties
- Managed daily operations reporting, inventory management, and recruitment processes
- Maintained high guest and employee satisfaction ratings through effective leadership
Director of Housekeeping
Zoe Hotels
03.2020 - 06.2020
- Maintained luxury hotel cleanliness standards and comprehensive record keeping
- Controlled inventory and CAPEX budgets while optimizing operational efficiency
- Managed duty allocation for housekeeping staff and public area maintenance teams
- Position eliminated due to COVID-19
Front Desk Supervisor
Stay-pineapple Hotel
09.2018 - 03.2020
- Reviewed and improved work procedures to enhance service delivery, performance, and safety
- Managed cash handling procedures and collaborated with Front Office management
- Coordinated with Housekeeping, Facilities, and Player Development for optimal room inventory management
- Mentored associates to deliver outstanding guest service experiences
HR Associate
AUGUST1FIVE
01.2017 - 09.2018
- Provided coaching and performance development guidance to improve team effectiveness
- Created communication materials including presentations and employment correspondence
- Supported performance management processes for employees and managers
Various Leadership Roles
Taj Hotels Resorts and Palaces
01.2004 - 11.2015
- Executive Housekeeper (1.5 years)
- Assistant Housekeeper (1 year)
- Camp Manager (1 year 5 months)
- Duty Manager (3 years)
- Front Desk Supervisor/Agent (3 years)
- Served across 7 luxury properties including Rambagh Palace Jaipur, Amarvilas Agra, and Taj Gateway locations
Education
FMP Certification - Facility Management
IFMA
San Francisco, CACorrigo Champion -
JLL
Mountain View, CAMaster of Business Administration (MBA) - Human Resources & Hospitality Management
Apex Institute of Management
Nagpur, India01.2010
Diploma - Hotel Management
JP Institute of Hotel Management
Meerut, India01.2003
High School Diploma - undefined
KV (Army School)
Bareilly, India01.2000
Skills
- Workplace Experience Management
- Executive Support Services
- Space Planning & Audits
- Team Leadership & Development
- Process Improvement
- Customer Relationship Management
- Revenue Management
- Budget Planning- Capex & Opex
- Staff Training & Recruitment
- Inventory Control
- Performance Management
- Cross-functional Collaboration
- Executive communication
Accomplishments
- Successfully transitioned reactive service model to proactive approach, eliminating client ticket burden
- Managed multi-unit hotel operations with consistent high satisfaction ratings
- Led teams across luxury hospitality properties in India for over 10 years
- Developed comprehensive workplace experience programs at Fortune 500 company level
Certification
FMP Certification
Servsafe Certification
Personal Information
Title: Workplace Experience Manager
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Workplace Experience Manager
C&W and JLL
10.2022 - Current
General Manager
Goodnite Inn
11.2021 - 10.2022
Multi-Unit General Manager
Extended Stay America
06.2020 - 11.2021
Director of Housekeeping
Zoe Hotels
03.2020 - 06.2020
Front Desk Supervisor
Stay-pineapple Hotel
09.2018 - 03.2020
HR Associate
AUGUST1FIVE
01.2017 - 09.2018
Various Leadership Roles
Taj Hotels Resorts and Palaces
01.2004 - 11.2015
Master of Business Administration (MBA) - Human Resources & Hospitality Management
Apex Institute of Management
Diploma - Hotel Management
JP Institute of Hotel Management
High School Diploma - undefined
KV (Army School)
FMP Certification - Facility Management
IFMA
Corrigo Champion -
JLL