Kalup Woodley
Atlanta,GA
Summary
Results-driven Technical Support and Sales Specialist with over 11 years of experience enhancing customer satisfaction and driving sales growth. Increased customer retention and upselling revenue through strategic relationship-building and tailored solutions. Boosted team productivity and reduced ticket resolution time by implementing efficient workflows and advanced tools, consistently exceeding performance metrics.
Overview
13
13
years of professional experience
Work History
Rideshare Driver / Independent Contractor.
Uber
Atlanta, GA
02.2018 - Current
- Maintained a 4.9/5.0 average customer rating across more than 5,000 completed rides, demonstrating consistent service quality and reliability.
- Assisted riders with special needs and accessibility accommodations, ensuring comfortable and compliant transport for all passengers.
- Provided excellent customer service, addressing rider inquiries professionally.
- Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
Lead Mobile Expert
T-Mobile
Atlanta, Ga
10.2015 - 11.2025
- Achieved consistent sales target exceedance by pioneering a tailored approach to product recommendations.
- Ranked in top 10% of T-Mobile sales agents nationwide through exceptional customer service and personalized solutions.
- Developed comprehensive reports outlining sales trends and customer insights for mobile products.
- Cultivated team collaboration that led to improved performance across the store and elevated customer satisfaction scores.
PROCESS IMPROVEMENT SPECIALIST
Instacart, Inc
Atlanta, Ga
06.2019 - 03.2020
- Developed and implemented standardized workflows, achieving 30% reduction in operational errors.
- Trained teams across multiple sites on best practices, enhancing consistency and compliance with company standards.
- Pioneered data-driven enhancements, drastically reducing new hire onboarding time and boosting productivity.
- Analyzed and redesigned workflows, resulting in significant improvements in interdepartmental communication efficiency.
HEALTH CHECK COORDINATOR I
Peach State Health Plan
Atlanta, Ga
01.2018 - 03.2019
- Ensured accuracy and compliance by coordinating health checks effectively.
- Identified trends through data analysis, enhancing preventive care strategies.
- Collaborated with healthcare providers to streamline health check scheduling.
- Promoted seamless communication between patients and medical teams.
- Delivered compassionate support to patients throughout health check experiences.
- Instructed individuals on preventive care measures, fostering overall wellness.
INVENTORY MANAGEMENT SUPERVISOR
WalMart
Troy, AL
02.2013 - 09.2014
- Implemented streamlined processes for inventory tracking and replenishment, increasing operational efficiency by 30% and improving order fulfillment rates to 98%.
- Conducted regular audits and optimized stock levels to align with demand, leading to a 15% reduction in holding costs while maintaining optimal inventory availability.
- Led a team of 10 in managing vast inventory, implementing strategies that markedly reduced discrepancies and improved overall accuracy in stock control.
- Optimized inventory processes, significantly reducing discrepancies and boosting order fulfillment rates to 98%.
- Conducted data-driven audits to align stock levels with demand.
Education
HIGH SCHOOL DIPLOMA - ADVANCED STUDIES
Barbour County High School
Clayton, Al01.2007
Skills
- Client satisfaction
- Dispute resolution
- Issue resolution
- Sales tactics
- Quality control
- Performance analysis
- Relationship management
- Team leadership
- Collaborative teamwork
- Strategic development
- Office software proficiency
- Customer loyalty
Timeline
PROCESS IMPROVEMENT SPECIALIST
Instacart, Inc
06.2019 - 03.2020
Rideshare Driver / Independent Contractor.
Uber
02.2018 - Current
HEALTH CHECK COORDINATOR I
Peach State Health Plan
01.2018 - 03.2019
Lead Mobile Expert
T-Mobile
10.2015 - 11.2025
INVENTORY MANAGEMENT SUPERVISOR
WalMart
02.2013 - 09.2014
HIGH SCHOOL DIPLOMA - ADVANCED STUDIES
Barbour County High School