Kalvin Nguyen
Indianapolis,IN
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
2
2
Languages
1
1
Certification
11
11
years of professional experience
Work History
PHARMACY TECH LVL 3
MEIJER PHARMACY #152
05.2022 - Current
- Achieved vaccine certification to ensure safe and effective immunization practices.
- Obtained CPR certification to enhance patient safety and emergency preparedness.
- Verified patient information and insurance details to support compliant dispensing.
- Assisted pharmacists with prescription entry, labeling, and dispensing tasks.
- Prepared medication orders while maintaining inventory organization and stock rotation.
- Resolved customer questions regarding pickup status, medication access, and billing issues.
- Coordinated workflow during busy periods to maintain efficient prescription turnaround.
- Processed prescriptions accurately using pharmacy software and workflow standards.
Manager
HUONG SIZZLING WOK
11.2015 - Current
- Handled guest phone calls for take out orders and reservations, ensuring timely service
- Assisted multiple guests with inquiries
- Cleaned the facility
- Processed customer payments accurately using cash register, card terminal, and receipt systems.
- Balanced cash drawer and resolved register discrepancies with attention to detail.
- Welcomed customers and helped determine their needs.
- Reconciled daily sales totals and prepared end-of-shift cash reports for management.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
STAFF/SHIFT LEAD
LATEA LOUNGE
01.2022 - 04.2022
- Assisted guests with order taking, drink preparation, and inquiries to enhance customer experience
- Supervised shift operations, maintained workflow consistency, and resolved frontline issues promptly.
- Trained new team members on procedures, safety expectations, and quality standards.
- Coordinated daily task assignments to balance labor coverage and customer demand.
- Communicated handoff details between shifts to ensure continuity and accountability.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Supervised closing and opening procedures to maintain smooth daily lounge operations.
HOST / SERVER ASSISTANT
MODITA
08.2021 - 01.2022
- Resolved guest concerns professionally, maintaining service recovery and a positive dining experience.
- Directed guest seating strategy, balancing server sections and minimizing bottlenecks across dining room.
- Trained new hosts on phone etiquette, reservation procedures, and front-of-house standards.
- Facilitated guest reservations to accommodate special occasions.
- Greeted guests promptly, managed reservations, and balanced waitlist flow to optimize dining room pacing.
- Coordinated reservation system, waitlist updates, and table assignments to maintain accurate seating rotation.
FRONT DESK / NIGHT AUDITOR
QUALITY INN & SUITES
02.2021 - 08.2021
- Assisted guests with check-in and check-out processes.
- Processed late-night check-ins and check-outs while maintaining accurate guest folios and room assignments.
- Verified reservations, modified bookings, and updated property records using front desk systems.
- Responded to guest inquiries and resolved service issues with professionalism during overnight shifts.
- Operated hotel systems proficiently to support daily front desk operations
- Reconciled daily transactions, balancing charges, payments, and discrepancies for night audit reporting.
Education
GED -
Pike High School
INDIANAPOLIS, IN05-2019
Skills
- Order verification
- Inventory management
- Workflow optimization
- Order processing
- Customer service
- Prescription processing
- Resolving complaints
- Pharmacy technician training
- Employee training
- Patient issue resolution
- Determined
- Quick to learn
Certification
Licensed Pharmacy Technician
Languages
Spanish
Limited Working
Vietnamese
Limited Working
Timeline
PHARMACY TECH LVL 3
MEIJER PHARMACY #152
05.2022 - Current
STAFF/SHIFT LEAD
LATEA LOUNGE
01.2022 - 04.2022
HOST / SERVER ASSISTANT
MODITA
08.2021 - 01.2022
FRONT DESK / NIGHT AUDITOR
QUALITY INN & SUITES
02.2021 - 08.2021
Manager
HUONG SIZZLING WOK
11.2015 - Current
GED -
Pike High School