Summary
Overview
Work History
Education
Skills
Timeline
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Kalyiah Harris

Houston,TX

Summary

Proven Retail Sales Associate with a track record of exceeding sales goals through expert customer service and product knowledge, honed at Keshia Williams. Skilled in inventory control and client account management, I bring a dynamic blend of energetic self-starter attitude and exceptional communication skills, achieving a 20% increase in customer retention.

Overview

6
6
years of professional experience

Work History

Sales Associate

Patricia kester
Cypress , TX
08.2024 - Current
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Conducted inventories on a regular basis to track stock levels.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Tracked sales performance metrics to identify trends in the market place.
  • Developed promotional strategies to increase sales volume.
  • Scheduled shifts for fellow associates during peak traffic times.

Key Door Holder

Leslie Harrison
Houston, TX
04.2021 - 12.2023
  • Maintained accurate and organized records of all folder inventory.
  • Performed daily quality checks to ensure folders were free from defects.
  • Inspected folder parts for accuracy, ensuring that they conformed to established standards.
  • Ensured proper labeling of finished products before shipment.
  • Operated automated equipment to fold paper into predetermined shapes and sizes.
  • Monitored production processes and adjusted machine settings as necessary.
  • Recorded production data such as quantity produced, amount of scrap.
  • Assisted with troubleshooting mechanical problems on folding machinery.
  • Cleaned and lubricated machines to maintain peak performance levels.
  • Replaced worn or defective components in the folder machines when needed.
  • Trained new employees on operation of the folders according to company procedures.
  • Followed safety protocols while handling materials and operating machinery.
  • Reported any issues with the folder machines promptly to supervisor for resolution.

Janitorial Worker

Lisa Hernandez
Houston, TX
09.2022 - 11.2023
  • Sweep, mop, and buff floors in all areas of the building.
  • Clean and sanitize restrooms and break rooms, including sinks, toilets, counters, mirrors, and floors.
  • Empty trash cans and replace liners as needed.
  • Vacuum carpets in offices, hallways, lobbies, stairwells.
  • Inspect for any safety hazards or maintenance issues that need attention.
  • Restock supplies such as toilet paper, paper towels, soap dispensers.
  • Clean windowsills and window coverings when necessary.
  • Assist with special projects or deep cleaning tasks as requested.
  • Disinfect door handles and light switches on a daily basis.
  • Transport waste to designated disposal area according to regulations.
  • Mix various cleaning solutions according to instructions for specific tasks.
  • Remove snow from sidewalks using shovels or snow blowers when needed.
  • Set up chairs and tables for events or meetings as required by management.
  • Ensure all equipment is properly stored at the end of each shift.
  • Maintain safety protocols while operating machinery such as floor buffers.
  • Keep records of janitorial supplies used to inform restocking needs.
  • Perform minor repairs around the facility such as replacing light bulbs.
  • Respond quickly to spills or messes in order to minimize damage.
  • Gathered and emptied trash cans and disposed of bags.
  • Ensure hazardous materials are disposed of correctly per regulations.
  • Sanitized and deep cleaned bathroom floors and surfaces.
  • Dusted and wiped furniture and fixtures.
  • Stored, used and disposed of cleaning chemicals and supplies.
  • Followed strict schedules, cleaning according to facility usage and room availability.
  • Monitored cleaning supply levels and requested reordering when inventory ran low.
  • Maintained, sanitized and vacuumed dining area and washed kitchen floors prior to closing.
  • Swept and power washed outside building to keep sidewalks and parking lot clean.
  • Reported interior and exterior maintenance needs to managers.
  • Recorded routine inspection and maintenance activities.
  • Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Wet and spot mopped to clean floors and other surfaces in public corridors.
  • Kept building interiors appealing with routine deep cleaning of high-traffic areas.
  • Discarded cardboard boxes and trash in compactors and balers.
  • Checked and stocked inventory throughout facility to meet expected demands.
  • Moved equipment and furniture to thoroughly clean space.
  • Operated industrial cleaning equipment to quickly complete custodial tasks.
  • Maintained accountability for building keys, master keys and access cards.
  • Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
  • Notified building managers about needed repairs to maintain public safety.
  • Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.
  • Stripped, sealed, finished and polished floors to maintain longevity and health.
  • Inspected exterior and interior of building for service issues and reported damages and needed repairs to supervisor.
  • Performed landscaping tasks and removed litter to maintain grounds.
  • Cleaned building floors by sweeping, mopping or vacuuming.
  • Serviced, cleaned and restocked restrooms.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
  • Kept business entrances clean, tidy and professional in appearance.
  • Dusted furniture, machines or equipment.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Polished windows, glass partitions or mirrors using sponges or squeegees.
  • Followed company uniform, performance and security policies with every job.

Retail Sales Associate

Keshia Williams
Houston , TX
02.2019 - 10.2021
  • Assisted customers with finding the right product for their needs.
  • Provided product information and answered customer questions.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Demonstrated knowledge of store products and services.
  • Greeted customers upon entering the store and provided assistance.
  • Stocked shelves with merchandise according to company standards.
  • Organized displays to attract customers and promote sales.
  • Tracked inventory levels throughout the day and restocked items as needed.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Processed returned merchandise according to company policies.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Operated point-of-sale systems accurately to process payments from customers.
  • Handled customer complaints in a professional manner.
  • Offered suggestions for additional items that may be of interest to customers.
  • Adhered to all safety regulations when handling hazardous materials or working with heavy equipment.
  • Promoted special offers and discounts to encourage additional purchases.
  • Assisted with unloading delivery trucks and stocking shelves with new merchandise.
  • Inspected purchased items for defects before handing them over to customers.
  • Reported any discrepancies in inventory counts or pricing issues promptly.
  • Ensured compliance with all applicable laws regarding sale of age-restricted items.
  • Kept informed about new products arriving at the store on a regular basis.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Used product knowledge to suggest items to match client needs.
  • Created price tags and merchandise signs for new items.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Calculated pricing, applied discounts, and collected payments to process transactions.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Assessed customer product needs and interests in order to best recommend suitable items.
  • Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
  • Addressed customer questions and concerns regarding products and services.
  • Assisted in the preparation and execution of physical inventory counts.
  • Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
  • Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
  • Cross-sold products and services to increase average transaction value.
  • Operated cash registers and processed transactions including sales, returns, and exchanges.
  • Offered gift wrapping services during holiday seasons, enhancing customer satisfaction.
  • Adhered to loss prevention policies, identifying and reporting potential security issues.
  • Provided excellent customer service, resolving issues and answering queries promptly.
  • Processed and organized shipments, restocking merchandise on the sales floor promptly.
  • Collaborated with team members to achieve sales targets and contribute to a positive work environment.
  • Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
  • Conducted product demonstrations to highlight features and benefits, enhancing customer engagement.
  • Handled customer feedback, implementing suggestions to improve the shopping experience.
  • Maintained thorough knowledge of store merchandise, current sales, and promotions.
  • Utilized point-of-sale systems efficiently, ensuring accurate pricing and inventory management.
  • Managed inventory levels on the sales floor, ensuring optimal stock availability.
  • Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
  • Conducted regular stock checks, reporting discrepancies and ordering stock replenishments as needed.
  • Greeted and assisted customers with product selection, offering personalized shopping advice.
  • Implemented visual merchandising standards, creating attractive displays to increase sales.
  • Greeted customers to determine wants or needs.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Computed purchases and received and processed cash or credit payment.
  • Answered store and merchandise questions and led customers to wanted items.
  • Bagged or packaged purchases and wrapped gifts.
  • Recommended, selected and located merchandise based on customer desires.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Described merchandise and explained use, operation and care.
  • Placed special orders or called other stores to find desired items.
  • Prepared merchandise for purchase or rental.
  • Maintained records related to sales for store management.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.

Education

Bachelor of Science - Psychology

Liberty University
Lynchburg, VA

Skills

  • Contract Preparation
  • Retail loss prevention
  • Order Processing
  • Product Sales
  • Payment Processing
  • Inventory Control
  • Client Account Management
  • Customer Needs Assessment
  • Business Development
  • Sales Development
  • Promotional support
  • Upselling
  • Exceptional customer service
  • Display Setup
  • Energetic self-starter
  • Merchandising knowledge
  • Sales Training
  • Complex Problem-Solving
  • Product Recommendations
  • Exceeds sales goals
  • Store Opening and Closing
  • Price quote preparation
  • Self-Checkout Assistance
  • Reading comprehension skills
  • Shipment Processing
  • Fitting room maintenance
  • Negotiation Tactics
  • Retail merchandising expertise
  • Superb time management
  • Professional Demeanor
  • Verbal/written communication
  • Goal-Oriented
  • Stocking and Receiving
  • Sales expertise
  • Outgoing Personality
  • Sales Forecasting
  • Product Promotions
  • Money Handling
  • Merchandise Display
  • Prospecting and telemarketing
  • Policy and Procedure Adherence
  • Lead database management
  • Listening Skills
  • Conflict Resolution
  • Calm Demeanor
  • Relationship Building
  • Excellent communication skills
  • New teller training
  • Multi-tasking strength
  • Customer Service
  • Positive and professional
  • Fraud Detection
  • Exchange coordination
  • Flexible Schedule
  • Building rapport
  • Inventory Tracking
  • Adapt to diverse groups
  • Written and oral communication skills
  • Client Service
  • Strategic Planning
  • Teamwork and Collaboration
  • Cash Handling Accuracy
  • Dispute Mediation
  • Dining area maintenance
  • Meeting deadlines
  • Hospitality and accommodation
  • Cleaning techniques
  • Relationship selling
  • Product guidance
  • Persuasion techniques
  • Reliable and punctual
  • Sales Pipeline Management
  • [Type] product knowledge
  • Cash Register Operation
  • Problem-solving skills
  • B2B sales and customer service
  • Sales trends
  • Money Transfer Systems
  • Contact follow-up
  • Financial records oversight

Timeline

Sales Associate

Patricia kester
08.2024 - Current

Janitorial Worker

Lisa Hernandez
09.2022 - 11.2023

Key Door Holder

Leslie Harrison
04.2021 - 12.2023

Retail Sales Associate

Keshia Williams
02.2019 - 10.2021

Bachelor of Science - Psychology

Liberty University

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Kalyiah Harris