Kalynn Brackett
Temple Hills,USA
Summary
Employment specialist dedicated to facilitating positive employment outcomes through exceptional communication and interpersonal skills. Demonstrates adaptability and a collaborative spirit, supporting clients in dynamic environments. Committed to enhancing workplace skills and fostering strong professional relationships.
Overview
9
9
years of professional experience
Work History
Direct Support Professional
ServiceSource
11.2023 - 08.2024
- Supported individuals with daily tasks, enhancing independence and life skills
- Implemented personalized care plans, achieving measurable improvements in client outcomes
- Collaborated with healthcare teams to address client needs, ensuring comprehensive care
- Resolved conflicts and challenges, fostering a positive and supportive environment
- Monitored progress and documented changes, contributing to data-driven care adjustments
Administrative Assistant
ServiceSource
08.2022 - 05.2023
- Managed office tasks, improving efficiency and supporting team collaboration
- Streamlined scheduling processes, enhancing time management and reducing conflicts
- Coordinated meetings, ensuring seamless communication and boosting team productivity
- Organized data entry, maintaining accuracy and supporting informed decision-making
- Facilitated document preparation, ensuring compliance and improving workflow efficiency
Special Education Classroom Assistant
Kennedy Krieger
01.2022 - 05.2022
- Supported teachers by implementing individualized education plans for diverse learners
- Enhanced student engagement through tailored instructional strategies
- Facilitated classroom activities, fostering a collaborative learning environment
- Addressed behavioral challenges, contributing to a productive classroom setting
- Assisted in achieving measurable improvements in student performance
Secretary 1
Prince George's County Public School
08.2021 - 01.2022
- Managed office communications, improved filing system efficiency, and supported staff coordination
- Streamlined appointment scheduling, enhancing workflow and reducing wait times
- Facilitated smooth operations by organizing meetings and maintaining records accurately
- Enhanced document management processes, ensuring quick retrieval and reduced errors
- Collaborated with team to address administrative challenges, achieving seamless daily operations
Customer Service Representative
ASM Research
04.2021 - 08.2021
- Resolved customer inquiries, enhancing satisfaction and retention through effective communication
- Managed high call volumes, achieving consistent positive feedback and improved response times
- Utilized CRM tools to track interactions, ensuring accurate records and streamlined processes
- Collaborated with team to identify and address common issues, reducing repeat inquiries
- Analyzed customer feedback to implement service improvements, leading to increased efficiency
Itinerant Special Education Assistant
Prince George's County Public Schools
08.2019 - 04.2021
Human Resources Assistant
Blueline Security Services
08.2017 - 07.2019
- Assisted HR team with recruitment processes, enhancing candidate experience and efficiency
- Managed employee records, ensuring data accuracy and compliance with regulations
- Coordinated training sessions, improving staff development and engagement
- Supported payroll processing, contributing to timely and accurate salary distribution
- Streamlined HR processes and managed employee records while providing administrative support for recruitment cycles and onboarding procedures
Administrative Assistant
Precious Jewels Daycare Center
06.2015 - 07.2017
- Managed daily schedules and communications with parents, ensuring smooth operations
- Streamlined administrative processes, enhancing efficiency and reducing errors
- Coordinated events and activities, fostering a collaborative environment
- Implemented organizational systems, improving document accessibility
- Facilitated communication between staff and families, strengthening relationships
Education
HIGH SCHOOL DIPLOMA -
Dr. Henry A. Wise Jr High School
Upper Marlboro, MD05.2015
Skills
- Conflict Resolution
- Data Analysis
- Time Management
- Team Leadership
- Project Coordination
- Client Advocacy
- Workflow Optimization
- Training Development
- Data Entry
- Customer Service
- Organizational Skills
- Adaptability
- Interpersonal Skills
- Conflict Mediation
- Motivational Skills
- Resource Management
Languages
English
Full Professional
Timeline
Direct Support Professional
ServiceSource
11.2023 - 08.2024
Administrative Assistant
ServiceSource
08.2022 - 05.2023
Special Education Classroom Assistant
Kennedy Krieger
01.2022 - 05.2022
Secretary 1
Prince George's County Public School
08.2021 - 01.2022
Customer Service Representative
ASM Research
04.2021 - 08.2021
Itinerant Special Education Assistant
Prince George's County Public Schools
08.2019 - 04.2021
Human Resources Assistant
Blueline Security Services
08.2017 - 07.2019
Administrative Assistant
Precious Jewels Daycare Center
06.2015 - 07.2017
HIGH SCHOOL DIPLOMA -
Dr. Henry A. Wise Jr High School
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