Kamaia Kennedy
Sacramento,CA
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills, honed at Buffalo Wild Wings. Proven ability to enhance guest engagement and streamline operations, leading to increased customer satisfaction. Experienced in cash handling and inventory management, fostering a loyal customer base through personalized interactions.
Overview
5
5
years of professional experience
Work History
Server
Buffalo Wild Wings
Sacramento, CA
10.2024 - Current
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Assisted with menu recommendations and answered questions regarding food and beverage options.
- Managed multiple tables efficiently, prioritizing tasks to enhance service delivery during peak hours.
- Collaborated with kitchen staff to ensure accurate order preparation and timely food delivery.
- Trained new team members on service protocols and operational procedures for optimal performance.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
To-Go Specialist
Olive Garden
Sacramento, CA
12.2022 - 09.2024
- Prepared and packaged to-go orders efficiently, ensuring accuracy and presentation quality.
- Collaborated with kitchen staff to streamline order fulfillment processes, enhancing customer satisfaction.
- Maintained cleanliness and organization of work area, adhering to food safety standards.
- Assisted in training new team members on proper procedures for handling takeout orders.
- Managed customer inquiries and provided exceptional service during peak hours, improving overall experience.
- Utilized point-of-sale systems to accurately process transactions and track inventory levels.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Operated cash register to accept cash, debit and credit card payments from customers.
Assistant Store Manager
Papa Murphy's
Sacramento, CA
06.2021 - 12.2022
- Trained and mentored new team members on operational procedures.
- Monitored inventory levels and facilitated restocking processes efficiently.
- Implemented promotional strategies to enhance product visibility.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Education
High School Diploma -
Inderkum High School
Sacramento, CA05.2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Team collaboration
- Sales expertise
- Suggestive selling
- Point of sale operation
- Inventory management
- Item promotion
- Check payment processing
- Positive guest interactions
Timeline
Server
Buffalo Wild Wings
10.2024 - Current
To-Go Specialist
Olive Garden
12.2022 - 09.2024
Assistant Store Manager
Papa Murphy's
06.2021 - 12.2022
High School Diploma -
Inderkum High School