Kamal Alghazawi
Charlotte,NC
Summary
Proven track record in enhancing customer loyalty and boosting sales revenue at Sales Associates through exceptional customer service and problem-solving abilities. Excelled in high-stress situations, demonstrating active listening and customer relations skills, leading to significant repeat business.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Restaurant Waiter
2920 Central Ave B, Charlotte, North Carolina, USA
03.2021 - Current
- Provided outstanding customer service by addressing visitor needs promptly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sales Associate
Sales Associates
02.2019 - 03.2021
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
Education
High School Diploma -
South Mecklenburg High School
8900 Park Rd, Charlotte, NC 28210 06.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Customer Relations
Languages
Arabic
Native or Bilingual
Timeline
Customer Service Representative
Restaurant Waiter
03.2021 - Current
Sales Associate
Sales Associates
02.2019 - 03.2021
High School Diploma -
South Mecklenburg High School