Kamal Biswa
Alexandria,OH
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact success.
Overview
5
5
years of professional experience
Work History
Inbound Associate
Target
11.2023 - Current
- Resolved complaints to satisfy customers and encourage future transactions.
- Educated customers about product terminology, features, and benefits to improve sales and customer satisfaction.
- Maintained organized and secure customer files to facilitate customer support and follow-up.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Furnished accurate product information and shipping instructions and offered alternatives for out-of-stock items to support customer buying decisions.
- Processed returned items efficiently, facilitating timely restocking or disposal as needed.
Petroleum Supply Specialist
United States Army Reserve
09.2021 - Current
- Tested fuel products and handled hazardous materials.
- Handled and transported fuel to vehicles and aircraft.
- Supervised reception, storage and shipping of fuel.
- Inspected equipment, performed basic repairs and conducted scheduled maintenance actions.
- Regulated variables such as temperature and pressure to maintain optimal flow.
- Trained new hires on company policies, procedures related to petroleum supply management, fostering a culture of excellence within the team.
- Ensured timely delivery of petroleum supplies to various locations, maintaining strong relationships with transportation providers.
Pharmacy Technician
Walgreens
11.2022 - 04.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counted, measured and compounded medications following standard procedures.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Collaborated with interdisciplinary healthcare teams to provide comprehensive care for patients, addressing complex medication needs.
Sales Associate
Walmart
05.2019 - 09.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Bachelor of Science - Health Sciences
Ohio State University
Columbus, OH05.2027
Some College (No Degree) - Health Sciences
Columbus State Community College
Columbus, OHSkills
- Drug Utilization Review
- Microsoft
- Safety Practices
- Documentation Skills
- Client Account Management
- Community outreach experience
Volunteering
Mt Carmel East Outpatient: Physical Therapy
- Learn about the various aspects of outpatient physical therapy by observing sessions (if allowed and appropriate).
- Attend training sessions or workshops offered by the facility.
- Greet and assist patients as they arrive.
- Escort patients to and from therapy sessions.
Manav Dharam Ashram
- Volunteering in areas such as cooking, cleaning, gardening, or maintenance allows you to contribute to the ashram community while engaging in mindful, purposeful work.
- Language translation/ interpreting
- Health and wellness
- The chance to contribute to the well-being of the community.
Languages
Nepali
Native or Bilingual
Hindi
Limited Working
Timeline
Inbound Associate
Target
11.2023 - Current
Pharmacy Technician
Walgreens
11.2022 - 04.2023
Petroleum Supply Specialist
United States Army Reserve
09.2021 - Current
Sales Associate
Walmart
05.2019 - 09.2021
Bachelor of Science - Health Sciences
Ohio State University
Some College (No Degree) - Health Sciences
Columbus State Community College
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