KAMALA Cunningham
Bradenton,Florida
Summary
Results-driven Restaurant Manager with extensive experience in operational management and team building. Skilled in effective communication and conflict resolution, fostering a positive atmosphere that boosts guest satisfaction and employee retention.
Overview
6
6
years of professional experience
Work History
Restaurant Manager
Longhorn Steakhouse
Bradenton, Florida
06.2022 - Current
- Managed daily restaurant operations and ensured high service standards.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Trained and supervised staff on food safety and customer service protocols.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Developed employee schedules to meet staffing requirements during peak hours.
- Coordinated inventory management and supply chain processes for kitchen needs.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Event Assistant
Fruitville Grove
Sarasota, Florida
10.2020 - 01.2024
- Provided on-site support during events, addressing attendee inquiries promptly.
- Provided customer service assistance before, during, and after events.
- Facilitated smooth guest flow within venues, directing attendees to their seats or designated areas.
- Collaborated with team members to enhance guest experiences during events.
- Collaborated with colleagues on developing innovative ideas for enhancing guest experience at future events.
- Managed vendor relationships, facilitating communication and service requirements.
- Supported marketing efforts through social media promotion and community outreach.
- Collaborated with security personnel to address any safety concerns or emergencies.
- Assisted in setup and breakdown of event spaces, ensuring smooth transitions.
Education
Bachelor of Science - Health Sciences
University of South Florida
Tampa, FL12-2017
Skills
- Customer service
- Inventory management
- Staff development
- Event coordination
- Customer complaint resolution
- Leadership skills
- Team collaboration
- Employee retention
- Interpersonal communication
Timeline
Restaurant Manager
Longhorn Steakhouse
06.2022 - Current
Event Assistant
Fruitville Grove
10.2020 - 01.2024
Bachelor of Science - Health Sciences
University of South Florida