Microsoft Office Suite
Kamali Drumgoole
ATLANTA,Georgia
Summary
Highly experienced Consumer Care Professional known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
4
4
years of professional experience
Work History
CONSUMER CARE REPRESENTATIVE
EQUIFAX
2023.08 - 2023.09
- Delivered superior customer experiences regardless of chosen modality related to products, services and pricing.
- Displayed passion for driving relationship-based sales with long-term outcome of repeat business and customer loyalty.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Delivered prompt service to prioritize customer needs.
- Increased efficiency and team productivity by promoting operational best practices.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Identified and resolved discrepancies and errors in customer accounts.
ASSISTANT MANAGER
COMCAST
2022.12 - 2023.08
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
INSIDE SALES REPRESENTATIVE
VERIZON
2022.01 - 2022.12
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Answered customers' questions regarding products, prices, and availability.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
SPECIALIST
APPLE
2019.08 - 2021.07
- Educated staff on organizational mission and goals to help employees achieve success.
- Devised and implemented processes and procedures to streamline operations.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
Bachelor of Arts - Fashion Merchandising
FASHION INSTITUTE OF TECHNOLOGY
New York, NY05.2015
High School Diploma -
DUKE ELLINGTON SCHOOL OF THE ARTS
Washington, DC06.2012
Software
Adobe CS
Slack
Tableau
Salesforce
Timeline
CONSUMER CARE REPRESENTATIVE
EQUIFAX
2023.08 - 2023.09
ASSISTANT MANAGER
COMCAST
2022.12 - 2023.08
INSIDE SALES REPRESENTATIVE
VERIZON
2022.01 - 2022.12
SPECIALIST
APPLE
2019.08 - 2021.07
Bachelor of Arts - Fashion Merchandising
FASHION INSTITUTE OF TECHNOLOGY
High School Diploma -
DUKE ELLINGTON SCHOOL OF THE ARTS
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