Kamara Wade
Melbourne,USA
Summary
Seasoned Customer Service Representative, adept in CRM system proficiency and exceptional communication skills. Spearheaded a team-oriented approach to troubleshooting, enhancing customer satisfaction by 30%. Excelled in conflict resolution and staff training, showcasing adaptability and a deep understanding of product and policy intricacies.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Percepta
Melbourne, USA
11.2021 - 11.2024
- Respond to customer inquiries via phone.
- Diagnose and troubleshoot technical issues related to products and services, providing effective solutions.
- Guide customers through step-by-step resolutions, ensuring they feel supported and informed.
- Escalate complex issues to appropriate teams when necessary, ensuring timely follow-up.
- Maintain accurate and detailed records of customer interactions and solutions in the company's CRM system.
Customer Service Representative
Adecco
Melbourne, USA
10.2019 - 10.2021
- Respond to customer inquiries via phone, email, or chat, providing prompt and professional assistance.
- Address and resolve customer concerns related to orders, delivery, account management, and billing.
- Collaborate with internal teams to resolve escalated issues quickly and efficiently.
- Assist customers in modifying orders, updating account preferences, and troubleshooting delivery issues.
Customer Service Representative/Call Center
NYCHA, Maintenance
Long Island City, USA
01.2019 - 08.2019
- Respond to resident and applicant inquiries via phone or email, ensuring clear and accurate communication.
- Address and resolve complaints in a professional and timely manner, escalating complex issues to appropriate departments when necessary.
- Process service requests, documentation, and applications accurately, and in compliance with NYCHA guidelines.
- Document interactions and resolutions in NYCHA's database, ensuring thorough record-keeping.
Customer Service Representative
Acceptance Now
New York, USA
03.2018 - 12.2018
- Onboarded and mentored new employees.
- Assist customers with lease-to-own product inquiries and applications, ensuring a seamless and positive experience.
- Educate customers about lease terms, payment plans, and ownership benefits to help them make informed decisions.
- Process lease agreements, payments, and renewals with accuracy and efficiency.
Education
High School Diploma -
South Shore High School
Brooklyn, NY06-2002
Some College (No Degree) -
Hofstra University
HempsteadSkills
- Communication skills
- Problem solving skills
- Interpersonal skills
- Time management and Multitasking
- Technical skills
- CRM system proficiency
- Adaptability
- Product and Policy Knowledge
- Conflict Resolution Skills
- Teamwork and collaboration
- Account management
- Staff training
Timeline
Customer Service Representative
Percepta
11.2021 - 11.2024
Customer Service Representative
Adecco
10.2019 - 10.2021
Customer Service Representative/Call Center
NYCHA, Maintenance
01.2019 - 08.2019
Customer Service Representative
Acceptance Now
03.2018 - 12.2018
High School Diploma -
South Shore High School
Some College (No Degree) -
Hofstra University