Kamari Green
Lafayette,LA
Summary
Serviced-focused Assistant Manager dedicated to delivering positive client experiences to promote loyalty and repeat business. Adaptive and deadline-oriented with the ability to execute task in high-stress environments. Valued team player with strong organizational skills. Will power to handle multiple projects with a high degree of accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Financial Center Supervisor
Hancock Whitney Bank
Youngsville, LA
02.2020 - Current
- Provide 5-Star Customer Service to aid in building rapport with every client and non-client
- Coordinate and publish weekly schedules
- Conduct employment interviews
- Verify and input all new employment documentation
- Aid in on-boarding process
- Mentor new employees
- Work alongside Retail Operations Manager and Human Resources to conduct termination procedures and address employee concerns
- Perform monthly and quarterly audits to ensure tellers are following company policies and are within assigned limits
- Key player in Financial Center Risk Management Audit
- Review account activity to prevent any client and company losses
- Interact with clients to provide information on our products and services as well as resolve client issues
- Provide quarterly performance feedback to all direct reports
- Assist with account maintenance, account opening, and loan processing
- Perform day to day deposit and withdrawal activity on client accounts
Assistant Manager
JCPenney
Lafayette, LA
10.2015 - 11.2019
- Interim General Manager
- Scheduling
- Broad knowledge of products and services available to customers
- Worked within various teams to ensure outstanding customer service
- Delivered prompt solutions for customers via direct contact and phone
- Applied strong leadership talents and problem-solving skills to maintain team efficiency
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications
- Managed 70+ sales
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Analyzed equipment breakdowns using various troubleshooting methods
- Worked with management team to implement proper division of responsibilities
- Conducted scheduled and impromptu evaluations to assess work performance
- Processed multiple weekly and quarterly reports to keep the store up to code.
Education
University of Louisiana at Lafayette
Lafayette, LASkills
- Keyholder
- Scheduling
- Marketing
- Office Management
- Billing
- Microsoft
- Sales
- Administration
- Cash handling
- Loan processing
- Auditing
Certification
NMLS: 1955184
Timeline
Financial Center Supervisor
Hancock Whitney Bank
02.2020 - Current
Assistant Manager
JCPenney
10.2015 - 11.2019
University of Louisiana at Lafayette