Kamaria Annis
Marietta,GA
Summary
Highly-motivated and adaptable individual with over 3 years of experience in both customer service and administrative roles. Known for providing exceptional customer service and support while possessing a strong work ethic, exceptional interpersonal skills, and a problem-solving mindset. Proficient in the Microsoft Office suite with expert-level experience, exhibiting strong attention to detail and excellent communication skills. Recognized for maintaining confidentiality, managing schedules, executing administrative tasks efficiently, and maintaining a high level of professionalism in all endeavors.
Overview
5
5
years of professional experience
Work History
Business Owner
Surrounded By Stitches
06.2020 - Current
- Develop and implement strategies to increase brand awareness and customer engagement
- Manage financial aspects of the business, including budgeting, cash flow management, and financial reporting
- Created sustainable products and services showcased on social media sites and e-commerce platforms.
- Develop and execute a comprehensive marketing plan to drive brand visibility and customer acquisition, including social media campaigns and targeted advertising.
- Identify and leverage emerging social media platforms and trends to enhance brand visibility and customer engagement in the sewing industry market.
- • Implement effective customer relationship management strategies to enhance customer loyalty and satisfaction
Front Desk Receptionist
Georgia State University Housing
08.2019 - 11.2020
- Greeted and assisted visitors and guests, providing information and directing inquiries to appropriate personnel.
- Managed incoming calls and distributed messages to relevant departments.
- Handled office supplies inventory and placed orders as needed.
- Assisted with scheduling appointments and maintaining office calendars.
- Supported administrative staff with various tasks, including data entry and filing.
- Completed basic bookkeeping and document filing.
Remote Product Support Specialist
TurboTax
Remote
03.2019 - 03.2020
- Answered user inquiries to resolve computer software or hardware operation problems.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Resolved client issues by delivering excellent customer service and maintaining positive attitude.
- Determined appropriate solutions and plans for client issues and services and forecasted future outcomes.
- Evaluated software or hardware to recommend improvements or upgrades.
- Provide remote product support to TurboTax users, assisting them with software and hardware operations and troubleshooting any issues that may arise.
Team Member
Skillz Clothing
Atlanta, GA
09.2018 - 01.2019
- Developed positive customer relationships through friendly greeting and excellent service.
- Recovered clothing items from fitting rooms and returned to specified department areas.
- Facilitated positive guest experiences by promptly locating desired items for customers.
- Implemented store visual standards with proper product placement and advertisement displays.
- Processed sales transactions using POS system and returned receipts and payment cards to customers.
- Assist in organizing and conducting store events and promotions to attract customers and increase sales.
Education
Bachelor of Science in Elementary Education -
Georgia State University
Atlanta, GA05.2025
Skills
- Data Entry
- Microsoft Office
- Microsoft PowerPoint
- Multitasking
- Office Management
- Administrative Skills
- Strong Communication
- Scheduling
- Time Management
- Customer Service
- Problem Solving
- Organization
Timeline
Business Owner
Surrounded By Stitches
06.2020 - Current
Front Desk Receptionist
Georgia State University Housing
08.2019 - 11.2020
Remote Product Support Specialist
TurboTax
03.2019 - 03.2020
Team Member
Skillz Clothing
09.2018 - 01.2019
Bachelor of Science in Elementary Education -
Georgia State University