Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Additional Considerations
Generic

Kamaria Faison

Durham,NC

Summary

Customer service professional with global aspirations. Proven ability to work in diverse assignments. Compassionate, strong communicator, leader. Bilingual (Spanish)

Experienced with enhancing customer satisfaction through effective service strategies. Utilizes strong communication and conflict resolution skills to address and resolve issues promptly. Track record of working collaboratively with diverse teams to ensure seamless customer experience.

Overview

9
9
years of professional experience

Work History

Bilingual Case Management & Service Ambassador

Lincoln Community Health Center
03.2017 - 07.2023
  • Handled over 50 phone calls daily
  • Professionally utilized Microsoft Word and Publisher to design and produce documents.
  • Worked together with local community organizations to enhance patient care.
  • Focused on strategies and processes to enhance clinic procedures.
  • Encouraged a relaxed and welcoming environment.
  • Oversaw the daily operations of the clinic.
  • Delivered outstanding service to enhance guest experiences and boost repeat business.
  • Streamlined processes to deliver services faster and reduce client wait times.
  • Utilized expertise in product offerings and promotions to suggest tailored solutions based on customer needs.

Bilingual Phone Advocate/Shelter

Durham Crisis Response Center
10.2016 - 04.2020
  • Offered support to individuals who have experienced or know someone who has gone through sexual assault or domestic violence.
  • Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
  • Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
  • Advocated for victims who are in search of legal, financial or psychological assistance
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Delivered friendly service and offered expert support in every interaction.

Bilingual Enrollment Specialist

Project Access of Durham County
10.2016 - 03.2017
  • Communicated effectively via telephone, email, and in person with prospective customers.
  • Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
  • Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
  • Streamlined the enrollment process for increased efficiency and enhanced user experience.

Community Economic Volunteer

Peace Corps Costa Rica
03.2014 - 07.2016
  • Instructed seminars for business planning and team management
  • Coordinated English camp in partnership with four townships to prepare rising high schoolers with essential English skills
  • Reached out to local businesses to request in-kind donations of food and supplies.
  • Served as team lead to build motivation for student learning
  • Used Microsoft Excel and PowerPoint for teaching in the classroom.
  • Helped coordinate and support special events and programs.
  • Positively and professionally represented the organization while delivering essential services to the community.
  • Strengthened community bonds, participating in interfaith dialogues and events.
  • Enhanced educational opportunities by volunteering as teaching assistant in underprivileged areas.
  • Improved literacy rates with weekly volunteer tutoring sessions.
  • Fostered sense of community, organizing neighborhood gatherings.
  • Led group discussions and activities to meet different community needs.

Education

Bachelors of Science - Business Administration

Bennett College
Greensboro, NC
01.2026

MSW Candidate - undefined

UNC Chapel Hill
01.2026

Skills

  • Strong work ethic
  • Patience and composure
  • Exceptional communication
  • Data entry proficiency

Accomplishments

  • Collaborated with a team of over 50 people in the development of customer service improvement and tracking.

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Bilingual Case Management & Service Ambassador

Lincoln Community Health Center
03.2017 - 07.2023

Bilingual Enrollment Specialist

Project Access of Durham County
10.2016 - 03.2017

Bilingual Phone Advocate/Shelter

Durham Crisis Response Center
10.2016 - 04.2020

Community Economic Volunteer

Peace Corps Costa Rica
03.2014 - 07.2016

MSW Candidate - undefined

UNC Chapel Hill

Bachelors of Science - Business Administration

Bennett College

Additional Considerations

  • Graduate of Dress for Success Triangle, Going Places Network 2016
  • Latino Community Health Assessment Survey Volunteer 2016

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