KAMARIA K. MATEEN
New Haven,CT
Summary
Results-driven professional with a Master of Public Health, focused on optimizing healthcare operations and client satisfaction. Demonstrated ability to manage workflows, enforce state health regulations, and resolve client escalations effectively. Aiming for a remote role in health insurance to leverage a strong foundation in public health and service excellence.
Overview
1
1
Certification
24
24
years of professional experience
Work History
OWNER / OPERATOR
Bumble & Tumble Daycare, LLC
New Haven, CT
09.2014 - Current
- Directed daily program operations, overseeing client scheduling, enrollment coordination, and high-volume communications to enhance service delivery. Monitored participant behaviors and maintained a highly organized, safe, and collaborative service environment, fostering positive participant experiences. Ensured compliance with state public health regulations, documentation mandates, and safety protocols. Managed customer relations directly, acting as main point of contact for complaints, inquiries, and conflict resolution to ensure client satisfaction. Onboard, train, and guide staff members on proper care standards and organizational policies.
- Managed daily operations of childcare facility, ensuring safety and compliance.
- Developed age-appropriate educational programs for diverse groups of children.
- Supervised staff, providing support and guidance in daily tasks and activities.
CHEF
Marriott / Sunrise / Emeritus Senior Living
Woodbridge, CT
10.2002 - 08.2014
- Developed customized menu protocols aligned with consumer tastes and dietary restrictions to enhance guest satisfaction. Instructed and onboarded new staff on health standards and workplace safety protocols to ensure compliance and effective team coordination. Collaborated with Food and Beverage Director to facilitate staff meetings and optimize workflows, addressing client service issues efficiently. Enforced operational quality controls, safety practices, and sanitation standards during shifts.
- Designed varied menus to accommodate dietary needs and enhance resident satisfaction. for residents with dietary restrictions and preferences.
- Trained new cooks on food safety and kitchen procedures for optimal operations.
- Worked closely with kitchen staff to streamline meal preparation and ensure timely service. staff to ensure efficient meal preparation and service.
CO-MANAGER
Sbarro's
Waterford, CT
11.2008 - 11.2009
- Ensured strict sanitation and quality assurance compliance across facility, meeting state public health codes. Trained and mentored team members to enhance daily operational performance and adherence to safety guidelines. Coordinated shift scheduling, service reporting, and team activities to achieve high customer satisfaction.
- Trained and supervised team members on food safety and customer service standards.
- Assisted in managing daily restaurant operations and staff scheduling.
- Oversaw inventory management, ensuring stock levels met operational needs.
PROGRAM INSTRUCTOR
ACORD INC
Wallingford, CT
06.2005 - 08.2009
- Administered program activities, transported clients safely, and maintained accurate, confidential progress records to support client development. Evaluated and addressed physical, emotional, and developmental needs of clients with disabilities, fostering a supportive environment. Provided operational oversight and protective supervision during shifts, ensuring health, safety, and well-being of clients.
Education
Masters in Public Health (MPH) -
Chamberlain University
01-2022
Bachelor of Science - Business
Albertus Magnus
01-2015
Associates Degree - Business
Albertus Magnus
01-2008
Skills
- Healthcare Operations: Public Health Guidelines, Program Management, Regulatory Compliance, Documentation & Log Management, HIPAA Awareness Client Relations & Service: High-Volume Customer Service, Conflict Resolution, Escalation Management, Team Collaboration Workflow Optimization: Process Improvement, Operational Excellence, Shift Scheduling, Recruitment & Onboarding, Cross-Functional Leadership
Certification
- CT Public Health License, Adult, Child, and Infant CPR Certified, Medication Certificate
Timeline
OWNER / OPERATOR
Bumble & Tumble Daycare, LLC
09.2014 - Current
CO-MANAGER
Sbarro's
11.2008 - 11.2009
PROGRAM INSTRUCTOR
ACORD INC
06.2005 - 08.2009
CHEF
Marriott / Sunrise / Emeritus Senior Living
10.2002 - 08.2014
Associates Degree - Business
Albertus Magnus
Bachelor of Science - Business
Albertus Magnus
Masters in Public Health (MPH) -
Chamberlain University