Summary
Overview
Work History
Education
Skills
Timeline
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KAMEISHA JOHNSON

Summary

Dedicated and dependable professional with experience in customer service, data entry, shipping operations, and records management. Strong communication, problem-solving, and organizational skills with a proven ability to provide excellent ccustomer service. Known for successfully handling escalated customer support issues.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Verde
Memphis
08.2024 - Current
  • Delivered exceptional customer service by assisting customers with inquiries, concerns, and product information in a professional and friendly manner.
  • Resolved customer complaints and service issues promptly while maintaining a positive customer experience.
  • Processed transactions, returns, exchanges, and account updates accurately and efficiently.
  • Answered incoming calls and responded to customer inquiries in a timely and courteous manner.
  • Maintained detailed and organized records of customer interactions, transactions, and service requests.
  • Collaborated with team members to improve daily operations, customer satisfaction, and overall service efficiency.

Shipping Clerk

AlumaForm
Memphis
02.2023 - 02.2024
  • Accurately tracked and managed shipping information, including tracking numbers, package contents, and delivery dates.
  • Generated bills of lading and commercial invoices to route packages.
  • Processed paperwork associated with receiving and shipping operations.
  • Packed, sealed, and labeled customer orders for shipment.
  • Operated multiple software programs to process orders and track shipments.

Receiving Data Entry Clerk

AlumaForm
Memphis
03.2021 - 02.2024
  • Maintained data entry requirements by following company procedures and standards.
  • Utilized multiple software programs to manage data entry functions.
  • Trained new team members on company policies and established work processes.
  • Processed customer orders accurately and efficiently.

Production Worker

Provide Staffing
Memphis
01.2020 - 01.2021
  • Worked in a fast-paced environment meeting daily production objectives.
  • Loaded and unloaded items from conveyor belts onto pallets for shipment or storage.
  • Packaged products according to customer requirements using appropriate materials.

Education

High School Diploma -

Wooddale High School
Memphis, TN

Skills

  • Customer Service
  • Data Entry
  • Records Management
  • Teamwork and Collaboration
  • Computer Literacy
  • Organizational Skills
  • Communication Skills

Timeline

Customer Service Representative

Verde
08.2024 - Current

Shipping Clerk

AlumaForm
02.2023 - 02.2024

Receiving Data Entry Clerk

AlumaForm
03.2021 - 02.2024

Production Worker

Provide Staffing
01.2020 - 01.2021

High School Diploma -

Wooddale High School
KAMEISHA JOHNSON