Kameka Keller
Tonawanda,NY
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Community Service Coordinator
Heritage Christian Services
08.2021 - Current
- Assist individuals with finding staff
- Organize Community Habilitation group activities
- Payroll
- Teach CPR
- Write Staff Action Plans and safeguards for individuals
- Intakes
- Organized and detail-oriented with strong work ethic
- Developed and maintained courteous and effective working relationships
- Managed time efficiently in order to complete all tasks within deadline
- Manage a staff of 18
- Manage Resident accounts
- Host staff meetings
- Train new staff
Customer Service Representative
Geico
12.2012 - 02.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
Day Manager
Heritage Christian Services
05.2008 - 07.2011
- Insure that all safety checks are done
- Make sure all individuals are up and ready for work
- Insure all house hold items are purchased
- Keeping records of monthly expense
- Staff completed all their assigned work duties
Education
Community - Human Service
SUNY Empire State College
Saratoga Springs, NY05.2024
Skills
- Microsoft word
- Customer service
- Planning
- ADP/payroll
- Microsoft office
- Coordination
- Staff training
- CPR instructor
- Community Events
- Employee Performance Evaluations
Certification
NSDSAP
CPR instructor American Red Cross
Timeline
Community Service Coordinator
Heritage Christian Services
08.2021 - Current
Customer Service Representative
Geico
12.2012 - 02.2014
Day Manager
Heritage Christian Services
05.2008 - 07.2011
Community - Human Service
SUNY Empire State College
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