Kamela Adams
Pleasant Hill,MO
Summary
Operations and tax professional with a background in team leadership, staff scheduling, and accurate preparation of individual and business returns. Bringing strong knowledge of federal and state tax rules, client issue resolution with the IRS, and process management that improves efficiency, service quality, and financial outcomes.
Overview
12
12
years of professional experience
Work History
General Manager
Titlermax
Independence, MO
05.2021 - Current
- Directed daily operations for Titlermax sales, production, and client service teams.
- Managed staffing schedules and supervised department leads across Titlermax locations.
- Facilitated employee selection and retention initiatives to strengthen team dynamics and support continuous improvement.
- Established performance goals for team to drive productivity and teamwork. to motivate and recognize staff.
- Set clear expectations and objectives for team members and support goal completion.
- Trained team members to manage daily workloads confidently.
- Analyzed trends to align operational strategies, enhancing overall business effectiveness.
- Evaluated operational processes to identify areas for waste reduction. regularly to identify and reduce waste.
- Ensured teams adhered to safety protocols and service regulations. to rules and regulations for safe, consistent service.
- Monitored quality standards and resolved service issues for Titlermax customers.
- Coordinated vendor relations and contract follow-up for Titlermax supply needs.
- Conducted regular inventory counts to maintain accurate records and proactively address supply needs.
Tax Professional
H&R Block
Pleasant Hill, MO
11.2014 - Current
- Supported individual and business tax clients and prepared simple to complex tax returns.
- Prepared simple and complex tax filings for individuals and businesses.
- Maintained consistent and updated knowledge of current federal and state regulations.
- Resolved client tax issues through proactive communication with IRS personnel.
- Reduced tax liability with correct use of appropriate adjustments, deductions and credits.
- Reduced future client tax liability through strategic tax planning services.
- Consulted with clients regarding pretax planning, financial statements and corporate tax returns.
- Prepared and filed payroll tax returns and sales tax returns.
- Adapted to new technology and conducted virtual tax interviews and planning sessions with clients.
- Verified accuracy and integrity of forms and supplied details.
- Completed accurate returns based on client documentation and additional information.
- Organized client financial data with thorough reconciliations of bank and credit card accounts.
- Served client needs by staying on top of changing laws and process.
- Handled atypical returns correctly based on information available in tax law handbooks and bulletins.
- Boosted revenue and commission by advising clients on product and service add-ons.
Education
Tax Returns - Taxes
H&R Block
Pleasant Hill, MO11-2014
Skills
- Operational strategy
- Regulatory compliance
- Regulatory liaison
- Financial oversight
- Financial statements
- Cost management
- Data analysis
- Performance evaluation
- Inventory management
- Client relations
- Team leadership
- Decision making
- Follow through
- Teamwork
- Records management
Timeline
General Manager
Titlermax
05.2021 - Current
Tax Professional
H&R Block
11.2014 - Current
Tax Returns - Taxes
H&R Block