Kamelia Violette

Thriving Development Manager with travel availability. Outstanding business and financial acumen with abilities in trend forecasting and preparing and delivering presentations. Expertise in human relations, supervising, project management, training, learning and development, and organizational skills to assist in advancing an organization that offers a stable employment opportunity. First-rate leadership, team building and organizational skills.

• 01/2019, Present, CA Mentor/REM CA/REM NV, Rancho Cucamonga, CA, Learning and Development Manager, Development, implement, and the maintenance of a formalized training plan to engage learners and enhance their learning experience through a variety of learning methods such as e-learning, workshops, in classroom learning, and etc., Create and align training with the organization’s strategic goals, Conduct needs analysis and engage with management to assess current learning programs, gaps and future skills required to determine learning needs, Guide the strategic roadmap of learning programs and resources that enable leaders and employees to advance their skills and knowledge, Evaluate the effectiveness of the training program country wide, Assess employees’ skills, performance and productivity to identify areas of improvement, Identify learning objectives, performance outcomes, and evaluative strategies to deliver content, including consulting with team members and subject matter experts to identify learning gaps and content requirements, understanding their impact to the business along the way, Provide constructive feedback targeted towards employee coaching and development, Liaising with SMEs (subject matter experts), managers and interviewing employees at all levels to identify, assess training and development needs, Plan and execute various exams, trainings and simulations using Power Point, Adobe Captivate and the Learning Management system (LMS), Manage the technologies and technical personnel required to develop, manage and deliver training to staff and leadership, Keep abreast of training trends, developments and best practices, Track changes and questions from trainers and revise training/training documents as needed, Performed other related duties as assigned to ensure the efficiency and effectiveness functioning of the unit
• 08/2015, 2019, Inland Empire Health Plan, Rancho Cucamonga, CA, Claims/CORE Model Office Cycle Lead, Assist in the development, implementation, and maintenance of a formalized training plan for the new HSP system, Provide constructive feedback targeted towards employee coaching and development, Plan and execute testing scenarios related to IEHP’s claim policies and procedures in the Microsoft Test Manager (MTM) system, Plan and execute various exams and simulations using the Learning Management system (LMS), Lead and supervise the Claims testing sessions, consisting of team members from all units of the Claims department, occurring daily for eight hours, Develop and modify a variety of documents related to training and the HSP system, Query claims from MediTrac in HSP for the testers to test to insure accurate system processing, Run reports, graphs, and pivot tables and create a PPT for weekly Claim roundtable meetings to give testing updates to Claims and CORE management, Attend daily huddles to review testing, report out findings, issues, and determine training changes, Track changes and questions from trainers and revise training/training documents as needed, Use the Team Foundation Server (TFS) to track defects in the system and follow up to ensure defects are corrected by the configuration team, Assist testers in retesting the defects and report back any findings to the configuration team, Train other current Claims Trainers on new system processes, Performed other related duties as assigned to ensure the efficiency and effectiveness functioning of the unit
• 08/2012, 07/2017, Inland Empire Health Plan, Rancho Cucamonga, CA, Claims Trainer, Assist in the development, implementation, and maintenance of a formalized training plan, Provide constructive feedback targeted towards employee coaching and development, Plan and execute classroom style training related to IEHP’s claim policies and procedures, Develop and modify a variety of documents and training materials, Schedule and coordinate training and activities, Attend Management meetings in lieu of supervisor when he is not available to attend, ATD Master Trainer certified and ATD Coaching certified
• 08/2010, 05/2012, Etiwanda School District, Rancho Cucamonga, CA, Long Term Substitute Teacher, Report punctually to school to carry out the duties of the specified teacher, Carry out a program of study prescribed in the lesson plan left by the classroom teacher, Create and maintain a classroom environment that is conducive to learning and appropriate to the maturity and interest of the students, Guide the learning process toward the achievement of curriculum goals and objectives as indicated in the lesson plans, Employ instructional methods and materials that are most appropriate for meeting lesson objectives
• 10/2008, 05/2010, Etiwanda School District, Rancho Cucamonga, CA, Instructional Aide/Special Needs, Adapted classroom activities, assignments/materials under the direction of the classroom teacher for the purpose of supporting and reinforcing classroom objectives, Assisted student(s) by enabling them to perform daily classroom activities, Attended meetings or training for the purpose of acquiring and conveying information relative to the job functions, Communicated with supervising instructional staff and professional support personnel for the purpose of assisting in evaluating progress and implementing the students’ educational plan objectives, Maintained instructional materials or manuals and electronic files and records for the purpose of ensuring availability of items, providing written references, and meeting mandated requirements, Performed other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit