Kamera Washington
Customer Support Specialist
Houston,TX
Summary
Experienced communications specialist adept at handling client inquiries, resolving complex issues, and
collaborating with cross-functional teams to provide timely solutions. Demonstrated proficiency in developing
effective communication strategies and ensuring superior customer satisfaction.
Overview
7
7
years of professional experience
Work History
Health Plan Customer Service Representative
Ibex
07.2025 - Current
- Answered incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Ensured compliance with all applicable laws and regulations, staying up to date with changes in policy and reporting requirements.
- Proactively identified potential fraud or abuse cases by vigilantly monitoring account activity and reporting suspicious behavior.
- Educated members about their health insurance plan benefits and coverage
Insurance Risk Interviewer
Illumifin
06.2024 - 03.2025
- Conducted virtual interviews for insurance company applicants or claimants in a quiet, professional environment without interruptions
- Collected concise, accurate documentation on client's health history and lifestyle information essential to
the underwriting and claims process - Met established quality and production expectations communicated by the department
- Assisted fellow employers and struggling agents via Microsoft Teams portal in real time
- Managed workload effectively by prioritizing tasks according to deadlines while maintaining attention to detail in all aspects of the assessment process
- Ensured consistent application of state laws, policies, and procedures across all assessments by
collaborating closely with fellow assessors
Call Center Agent
Professional Research Consultants
04.2024 - 07.2024
- Made outbound calls to conduct surveys on behalf of hospitals
- Participated in projects to make outbound calls to residents to assess community needs
- Inbound call handling of information lines regarding healthcare, benefits, and/or government programs
- Maintained accurate records of customer interactions, documenting details for future reference and quality
assurance purposes - Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Customer Service Representative
True Zion Ventures
08.2021 - 04.2024
- Maintained quality assurance and remained in compliance with relevant guidelines
- Provided comprehensive customer support by managing a high volume of inbound customer inquiries via
multiple communication channels - Performed needs analysis and presented options based on findings to help customers make decisions
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving
disputes or conflicts - Responded to customer requests for products, services, and company information
Administrative Assistant
J. Mcfarland
06.2018 - 08.2021
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed
- Optimized posting schedules based on platform-specific analytics to maximize content visibility
- Volunteered to help with special projects of varying degrees of complexity
Education
Bachelor of Arts - Strategic Communications - Public Relations
University of Houston
Houston, TX 05.2001 -
Skills
Report Generation
Customer Retention
CRM Software
Microsoft
Adaptability
Detail Oriented
Documentation
Team Collaboration
Data Entry
Problem Solving
Product Knowledge
Active Listening
Time Management
Account Management
Multichannel Communication
Interpersonal Communication
Timeline
Health Plan Customer Service Representative
Ibex
07.2025 - Current
Insurance Risk Interviewer
Illumifin
06.2024 - 03.2025
Call Center Agent
Professional Research Consultants
04.2024 - 07.2024
Customer Service Representative
True Zion Ventures
08.2021 - 04.2024
Administrative Assistant
J. Mcfarland
06.2018 - 08.2021
Bachelor of Arts - Strategic Communications - Public Relations
University of Houston
05.2001 -
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