Kameran Smith
Birmingham,AL
Summary
Dedicated Banking and financial services professional with a background in retail banking, customer lending, account management, customer service, and branch operations. Skilled in assisting customers with financial products and services, processing transactions, opening and maintaining accounts, reviewing credit applications, handling sensitive financial information, and supporting daily branch operations. Known for professionalism, accuracy, dependability, and building positive customer relationships and experience.
Overview
7
7
years of professional experience
Work History
Retail Banker II
Woodforest Bank
Hoover, Alabama
01.2025 - Current
- Explain bank products and services in clear detail so customers can choose options that fit financial needs.
- Completing new account applications and account opening process.
- Handle teller transactions, including check cashing, deposits, payments, money orders, and travelers' checks.
Assistant Branch Manager
Regional Finance
Homewood, Alabama
11.2023 - 10.2024
- Assisted customers with loan applications and account questions.
- Reviewed loan documents for completeness and compliance.
- Supervised branch team, providing management with performance assessment suggestions.
- Monitored delinquent accounts and made daily late payment calls.
Customer Service Representative
TeleDirect
Sacramento, California
03.2020 - 09.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Verified customer information before updating accounts and records.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Routed caller requests using call scripts and account notes.
Education
High School Diploma -
Shades Valley High School
Irondale,AL05-2015
Skills
- Loan processing
- Account Management
- Branch operations
- Customer relationship management
- Financial advising
- Problem solving
- Effective communication
- Relationship building
Timeline
Retail Banker II
Woodforest Bank
01.2025 - Current
Assistant Branch Manager
Regional Finance
11.2023 - 10.2024
Customer Service Representative
TeleDirect
03.2020 - 09.2023
High School Diploma -
Shades Valley High School