Kameron Goldsmith
Protem,USA
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager
U-Haul
Branson, MO
01.2024 - 07.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Gig Work/Shopper
Instacart
Missouri
10.2020 - 01.2024
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Storage Assistant
Silver Springs Storage
West Plains, MO
01.2023 - 10.2023
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
Part Time Cleaner
Silver Springs RV Park
West Plains, MO
02.2022 - 10.2023
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
Cleaner/Janitor
ABBCO Service Corp.
West Plains, MO
03.2022 - 10.2022
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Hop Grader
Washington State Department Of Agriculture
Yakima, WA
08.2020 - 10.2020
- Successfully pass the USDA Acts and Regulations Test and technician test.
- Graded raw materials based on checklist of quality standards.
- Managed deadlines effectively, ensuring timely completion of all required tasks while maintaining high-quality standards throughout the evaluation process.
Instacart Shopper
Instacart
Yakima, WA
11.2019 - 10.2020
- Provide excellent customer service to maintain a high star rating.
- Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
- Worked productively with customers to meet order requirements and service expectations.
Hop Grader
Washington State Department Of Agriculture
Yakima, WA
08.2019 - 10.2019
- successfully pass the USDA Acts and Regulations Test and technician test.
- Removed items of inferior grades from production lines and collected for alternate use or disposal.
Cherry Inspector
Washington State Department Of Agriculture
Yakima, WA
06.2019 - 07.2019
- Under close supervision, interpret and apply grading standards while performing inspection procedures for fresh cherries.
- Identify cherry defects and documents accurate and detailed information into F&V's inspection system.
- Reject inspection lots when product has exceeded grade tolerances.
- Issue federal-state certificates, shipping documents and other clearance documents for domestic and foreign destinations as well as FV 294 documents
- Obtain sample from each cherry shipment for crushing.
- Use refractometer to create brown sugar and water solution that is used to submerge crushed cherries and detect insect larva.
- Identify and collect any larva in crushing sample, adhering to protocol if larva is found. Communicate findings with supervisor and warehouse foreman.
Hop Grader
Washington State Department Of Agriculture
Yakima, WA
08.2018 - 10.2018
- Successfully pass the USDA Acts and Regulations Test and technician test.
- Graded raw materials based on checklist of quality standards.
- Managed deadlines effectively, ensuring timely completion of all required tasks while maintaining high-quality standards throughout the evaluation process.
Work Coordinator
U.S. Bank
Yakima, WA
10.2016 - 03.2018
- Supervise over 6 employees
- Input payroll weekly
- Answer phones professionally and courteously as well as taking messages and transferring calls
- Perform monthly & Quarterly audits for CCTV and Alarm Test
- Assisting in prepping and shipping vault money for Loomis
- Assist in prepping and shipping out Customer cash and coin orders
- Receiving bags from both Loomis and Garda while following receiving procedures
- Assist in balancing cash daily
- Assist in prepping deposits for tellers to process
- Coach tellers and train in deposit processing
- Complete nightly reports
- Complete daily emails
- Provide customer service over the phone
- Open and maintenance new and old accounts
- Complete end of month duties and reports along with retention
- Assist Item Processing department in Receiving, prepping, ATM, Running iTran, audits, Train/onboard new employees and truncation
- Helping to reduce teller differences through coaching and training
- Completing Recon reports, losses, balancing offsite coin
- Complying with AML and BSA practices to ensure appropriate reporting for CTR and IRF
- Set up new phone voicemail while setting up alternate voicemail for holidays
- Chat with IT for employees having computer problems or other technical difficulties
Senior Customer Service Associate
Central Valley Bank
Yakima, WA
09.2013 - 02.2016
- Supervise teller line
- Greet Customers
- Answer phones professionally and courteously as well as taking messages and transferring calls
- Accurately process customer's transactions such as; deposits, withdrawals & loan payments
- Perform monthly & quarterly branch audits while using Microsoft Excel spread sheets
- Balance vault daily & maintain vault log
- Balance teller drawer daily
- Prepare & ship vault money for Loomis Fargo as well as ordering cash/coin from Loomis Fargo while staying within vault cash limits
- Help guide customers to an account that will best fit their needs
- Open new personal & business accounts
- This requires interviewing the customer to determine the account that best fits their needs. Also collecting all required documents and information from the customers before the account can be opened.
- Maintain customer contact through follow up calls or emails.
- Prepare all documents received from or filled out by customers to mailed out for imaging
- Ordering office and branch supplies
- Verify all money that is being transferred into vault from other bank tellers
- Maintain retention & destruction logs
- Perform account maintenance such as;
- Setting up pre-authorized transactions
- Updating customer personal information
- Order debit cards & fill out correct forms needed as well as hot carding lost or stolen debit cards
- Insure all forms are filled out accurately in their entirety & sent via email, mail or faxed to the correct department
- Thoroughly explain bank products to customers & answer possible questions for personal & business accounts
- Follow standard operating procedures in all banking aspects
- Cash handling, cash order/shipment, processing transactions/check endorsements & security procedures etc.....
- Balance ATM & maintain ATM log
- Record weekly branch meeting minutes
- Log work orders to facilities for bank maintenance
- Process daily overdraft reports
Education
Bachelor of Science - College
WGU
Utah08-2027
Arts/ DTA (Associate in Arts (AA)) - undefined
Yakima Valley Community College
Yakima, WA06.2011
Nursing Assistant (Certificate of Completion) - undefined
Yakima Valley Technical Skills Center
Yakima, WA05.2008
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Conflict resolution
- Microsoft Office 360
Certification
Driver's License
Timeline
Assistant Manager
U-Haul
01.2024 - 07.2025
Storage Assistant
Silver Springs Storage
01.2023 - 10.2023
Cleaner/Janitor
ABBCO Service Corp.
03.2022 - 10.2022
Part Time Cleaner
Silver Springs RV Park
02.2022 - 10.2023
Gig Work/Shopper
Instacart
10.2020 - 01.2024
Hop Grader
Washington State Department Of Agriculture
08.2020 - 10.2020
Instacart Shopper
Instacart
11.2019 - 10.2020
Hop Grader
Washington State Department Of Agriculture
08.2019 - 10.2019
Cherry Inspector
Washington State Department Of Agriculture
06.2019 - 07.2019
Hop Grader
Washington State Department Of Agriculture
08.2018 - 10.2018
Work Coordinator
U.S. Bank
10.2016 - 03.2018
Senior Customer Service Associate
Central Valley Bank
09.2013 - 02.2016
Arts/ DTA (Associate in Arts (AA)) - undefined
Yakima Valley Community College
Nursing Assistant (Certificate of Completion) - undefined
Yakima Valley Technical Skills Center
Bachelor of Science - College
WGU