KAMERON JETER
Road & Rail
Greer,US
1
Language
8
years of professional experience
Customer Service Professional experienced in maintaining high service quality and addressing customer issues effectively. Led teams to achieve project goals through effective management and strategic planning, fostering collaboration and driving performance. Demonstrated adaptability in dynamic environments, ensuring project completion and significant milestones.
Work History
Shuttle Driver
1 Year 3 Months- Ensured vehicles were clean to enhance customer satisfaction.
- Enhanced driver performance.
- Implemented new safety protocols.
- Supported company's sustainability goals by adopting eco-friendly driving practices.
- Implemented strategies to boost driver efficiency and safety.
- Executed initiatives that focused on increasing attendee satisfaction.
- Delivered high-quality support to address customer inquiries effectively.
- Operated shuttle routes safely, following traffic laws and passenger transport procedures.
- Coordinated pick-up and drop-off schedules to maintain timely service across assigned locations.
Direct Support Professional
2 Years 1 Month- Assisted adult autistic patients with daily living activities to enhance independence and quality of life.
- Collaborated with families and healthcare providers to ensure coordinated care and support for clients.
- Participated in training.
- Engaged with family members to provide updates on clients' conditions and address concerns.
- Improved client feedback by .
- Reduced stress levels for clients.
- Improved client feedback.
- Protected client privacy by securely managing sensitive information..
- Participated in training.
- Supported individuals with daily living activities, promoting independence and dignity.
- Implemented person-centered support plans, ensuring consistent care delivery.
Customer Service Representative
1 Year 1 Month- Resolved an average of customer inquiries per day.
- Maintained a satisfaction rating.
- Resolved an average of customer inquiries per day.
- Maintained a satisfaction rating.
- Achieved an improvement in response time.
- Resolved customer inquiries through phone, chat, and email with accurate, timely support.
- Documented interactions in CRM systems to maintain complete and compliant case records.
- Improved service quality.
- Elevated service quality to meet customer expectations and satisfaction..
- Managed complex customer complaints to ensure swift resolution and customer satisfaction..
Key Holder/Sales Team Leader
2 Years 6 Months- Processed customer transactions accurately while handling cash, returns, and payment issues.
- Resolved customer concerns promptly while maintaining professional service standards.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Supported store associates with register procedures, stocking priorities, and customer service needs.
- Restocked merchandise, recovered sales floor, and maintained organized aisles throughout shifts.
- Opened and closed store, secured registers, and followed daily operational checklists.
Picking Packer
1 Year 1 Month- Reduced late shipments by streamlining packing process.
- Consistently hit productivity targets.
- Picked, packed, and labeled units.
- Collaborated with quality control team to ensure product standards.
- Used hand-held barcode scanners to pick items.
- Included pallet jacks and forklifts.
- Utilized pallet jacks and forklifts for material handling.
- Inspected products for defects.
- Assisted team by covering shifts to maintain operational efficiency.
- Inspected products for defects to maintain quality assurance.
- Decreased late shipments.
- Achieved zero workplace accidents.
- Picked and packed footwear and apparel orders with accuracy, following warehouse scanning procedures.
- Retrieved merchandise from storage locations using handheld scanners and assigned picking lists.
Education
High School - Diploma
Skills
Microsoft office
Excel
Salesforce
crm software
Public relations
Passenger engagement
Dispatch communication
Defensive driving
High-stress multitasking
Fuel efficiency
Cash handling
Data entry
Vehicle upkeep
Eco-friendly driving
crm software
Client relations
Coaching
Training
Attention to detail
Retail sales professional
Retail store operations
Critical thinking
Transport logistics
Transportation operations
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved by completing with accuracy and efficiency.
Languages
English
Full Professional
Timeline
Shuttle Driver
Road & Rail
05.2025 - 08.2026Read More
Direct Support Professional
Charles Lea Center
03.2023 - 04.2025Read More
Customer Service Representative
Concentrix
02.2022 - 03.2023Read More
Key Holder/Sales Team Leader
Dollar General Store
08.2019 - 02.2022Read More
Picking Packer
Adidas DC1
07.2018 - 08.2019Read More
Spartanburg High School
High School from Diploma
Read More