KAMERON JOHNSON
Aurora,Illinois
Summary
Focused student with strong customer service and data entry skills. Proven ability to train new hires and build professional relationships in fast-paced environments. Committed to informed patient care and administrative excellence while ensuring confidentiality.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Walmart
Plainfield, Illinois
09.2021 - 03.2022
- Trained new hires on company policies and effective sales strategies.
- Entered customer transaction details into company databases accurately.
- Provided product insights to align offerings with customer needs for increased satisfaction.
- Conducted post-sale follow-ups with customers to gather feedback and improve service.
- Developed and maintained a sales pipeline to meet monthly, quarterly, and annual objectives.
- Participated in industry events and conferences to attract customers and increase brand visibility.
Brand Ambassador
American Eagle
02.2019 - 04.2020
- Answered product questions and mitigated concerns to close sales.
- Distributed product samples and coupons to encourage customer purchases.
- Sold products being promoted and kept records of sales.
- Set up and arranged displays and demonstration areas to attract attention of prospective customers
- Coordinated logistics and activities to ensure smooth operation of events.
- Recorded and reported demonstration metrics, including audience questions and coupon distribution, to assess engagement.
- Investigated products to be presented to prepare for demonstrations
- Researched competitor products and features to understand market positioning
Childcare Provider
Simply Destinee (Non-Profit)
01.2018 - 02.2020
- Created developmentally appropriate lesson plans.
- Identified signs of emotional and developmental issues in children and communicated concerns to parents and guardians
- Supported children's emotional and social development, promoting empathy and positive self-concepts
- Communicated with children's parents and guardians about daily activities, behaviors and related issues
- Coordinated recreational outings and facilitated games for children, enhancing teamwork and social interaction
- Read to children and taught them simple painting, drawing, handicrafts and songs
- Organized and stored toys and materials to ensure order in activity areas
- Performed general administrative tasks, such as taking attendance, editing internal paperwork and making phone calls
- Provided care for mentally disturbed, delinquent and handicapped children.
Sales Associate
Rue 21
07.2017 - 10.2019
- Drove sales through customer relationship building and suggestive selling techniques
- Cultivated strong relationships with customers to foster long-term loyalty
- Engaged with guests to identify and address customer service needs
- Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business
- Provided product information to customers and aligned products with customer needs to boost satisfaction
- Introduced promotions and sale opportunities, enticing customers.
- Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards
- Evaluated client feedback to brainstorm ways to improve products and provide quality customer service
- Used knowledge of company products and services to recommend solutions to customers
- Operated cash register and POS to process sales transactions and handle payments
Education
Associate of Arts - Clinical Psychology
Waubonsee Community College
Sugar Grove, IL05-2023
High School Diploma -
Oswego East Highschool
Oswego, Illinois05-2020
Skills
- Customer Service
- Positive Customer Interaction
- Product Knowledge
- Data Entry Accuracy
- Conflict resolution
- Relationship management
- Problem solving
- Diversity Engagement
- Professional Relationships
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Recognized for going above and beyond the call of duty.
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Skills
- Office Equipment Proficiency
- Problem-Solving Ability
- Customer Consulting
- Critical Thinking
Timeline
Customer Service Representative
Walmart
09.2021 - 03.2022
Brand Ambassador
American Eagle
02.2019 - 04.2020
Childcare Provider
Simply Destinee (Non-Profit)
01.2018 - 02.2020
Sales Associate
Rue 21
07.2017 - 10.2019
Associate of Arts - Clinical Psychology
Waubonsee Community College
High School Diploma -
Oswego East Highschool