Kirsten Musselman
Manton,MI
Summary
Human Resources Coordinator supports employee-facing functions of human resource department. Expert in building relationships with employees to support corporate culture and determine needed training resources. Handles complex employee needs and builds quality workforces.
Completes payroll, daily reports and end of the month reports for food and beverage and HR. Flexible hard worker ready to learn and contribute to team success.
Overview
11
11
years of professional experience
Work History
Human Resource and Accounting Coordinator
Delamar Traverse City
Traverse City, MI
06.2021 - Current
- Explained human resources policies and procedures to all employees.
- Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
- Answered employee questions during entrance and exit interview processes.
- Managed communication regarding employee orientation and open enrollment for benefits.
- Managed employee onboarding, training and development, including enriching internal and external training development of both online and traditional environments.
- Assisted customer service with inbound and outbound calls regarding all HR inquiries.
- Selected and interviewed candidates for all available positions.
- Bill out Sales groups, AR, and airline.
- Assist with Month End reports.
Food and Beverage Supervisor
Delamar Traverse City
Traverse City, MI
03.2020 - 06.2021
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Managed food service sales, costs, and budget administration to keep operations in line with financial targets.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Collaborated with server trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
- Oversaw food preparation, production and presentation according to quality standards.
- Supervised team of 8-15 employees in Hotel establishment, maintaining positive and productive atmosphere to enhance employee experience.
- Maintained optimal inventory levels and kept beverage costs in line with budget limitations.
- Made schedule weekly.
Banquet Manager
Delamar Traverse City
Traverse City, MI
04.2017 - 03.2020
- Coordinated with employees to arrange tables, chairs and other equipment needed for functions.
- Reviewed banquet event orders to determine room layouts and schedule staff.
- Attended and monitored events to direct staff, proactively address issues and solve problems or concerns.
- Communicated with venue personnel to coordinate event logistics.
- Ordered necessary items to meet customer needs and specifications.
- Created schedules.
- Hired and trained staff, including server and set up.
- Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
- Billing and daily report for corporate.
Cashier
Family Farm & Home Farm Stores
Cadillac, MI
07.2015 - 03.2017
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Learned roles of other departments to provide coverage and keep store operational.
- Received payments for products and issued receipts.
- Increased sales by suggesting specific complementary items to customers.
Education
Associate of Applied Science - Criminal Justice
Alpena Community College
Alpena, MI03.2017
High School Diploma -
Manton Consolidated High School
Manton, MI05.2015
Skills
- Staff compensation
- Human resources management
- Payroll and benefits administration
- People-oriented
- Maintains confidentiality
- Customer relations
- Staff training and development
- Trust worthy
- Determined
Timeline
Human Resource and Accounting Coordinator
Delamar Traverse City
06.2021 - Current
Food and Beverage Supervisor
Delamar Traverse City
03.2020 - 06.2021
Banquet Manager
Delamar Traverse City
04.2017 - 03.2020
Cashier
Family Farm & Home Farm Stores
07.2015 - 03.2017
High School Diploma -
Manton Consolidated High School
Associate of Applied Science - Criminal Justice
Alpena Community College