Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
Work History
Office Manager
Starr Fireworks
05.2023 - 08.2023
Streamlined office operations by implementing efficient filing systems and organizational strategies.
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Reported to senior management on organizational performance and progress toward goals.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Placed product orders for various Starr locations using previous sales years finances, data, and trends.
Worked with owner to purchase fireworks from China for wholesale distribution
Warehouse Specialist
Starr Fireworks
04.2022 - 05.2023
Optimized storage space utilization through strategic placement of products based on size, weight, and frequency of access.
Collaborated with team members to meet daily order fulfillment goals, ensuring timely delivery to customers.
Operated various types of material handling equipment safely, including forklifts, pallet jacks, and hand trucks.
Maintained cleanliness and organization within the warehouse facility, promoting a safe working environment for all staff members.
Coordinated with shipping carriers to schedule pickups and deliveries, ensuring orders were processed efficiently without delays.
Handled hazardous materials properly according to established protocols while maintaining compliance with relevant regulations.
Packaged items for safe shipment and protection from damage in transit.
Loaded and unloaded items from and to shipping containers and vessels.
Helped keep inventory accurate by overseeing daily cycle counts.
Verified amount of items received in orders and cross-checked with invoices.
Performed data entry to maintain accurate records of inventory levels and shipping and receiving logs for management reports.
Helped train new employees in safe practices and warehouse procedures.
Co-Owner
GrassMasters
05.2020 - 08.2021
Enhanced property by providing high-quality landscaping services and maintaining clear communication throughout the project.
Managed inventory of tools, equipment, and materials to ensure proper allocation of resources for each project.
Consistently met project deadlines through effective time management and prioritization of tasks.
Maintained grounds by trimming, weeding, and general clean-up.
Removed weeds, hazards, and debris from common pathways to improve usability.
Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
Concessions
Fargo-Moorhead RedHawks
05.2017 - 08.2018
Heightened customer satisfaction by providing efficient and friendly service at concession stands.
Increased sales by creating attractive food displays and maintaining a clean, inviting environment.
Ensured compliance with health and safety regulations through regular cleaning and sanitization tasks.
Handled cash transactions accurately, ensuring proper change was given and maintaining a balanced register.
Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
Prepared fresh, high-quality food items according to established recipes and presentation standards.
Stock Plan Services Operations and Support Specialist at Charles Schwab & Co., Inc.Stock Plan Services Operations and Support Specialist at Charles Schwab & Co., Inc.