Kamesha Brown
16379 E. Preserve Loop Apt 2210,CA
Summary
Accomplished Security Supervisor with a proven track record at Allied Universal Security Services, enhancing safety and reducing security threats through expert CCTV monitoring and crisis management. Skilled in team leadership and staff management, I have significantly improved operational efficiency and staff training, demonstrating a strong commitment to asset protection and emergency response. Motivated [Job Title] skillful working efficiently under pressure and make sound decisions. Exceptional team leader with outstanding work ethic.
Overview
14
14
years of professional experience
Work History
Security Supervisor
Allied Universal Security Services
10.2018 - Current
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Analyzed and investigated incidents alongside functional management and security supervisors.
Customer Service Manager
Walmart
09.2017 - 12.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Assistant Manager
Family Dollar
01.2011 - 11.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
Ganesha High School
Pomona, CA06.2003
Skills
- Team Leadership
- CCTV Monitoring
- Staff Management
- Security personnel training
- Patrol operations
- Daily incident reporting
- Staffing and scheduling
- Emergency Response
- Safety and security regulations
- Access Control
- Surveillance
- Crisis Management
- Asset Protection
Timeline
Security Supervisor
Allied Universal Security Services
10.2018 - Current
Customer Service Manager
Walmart
09.2017 - 12.2018
Assistant Manager
Family Dollar
01.2011 - 11.2017
High School Diploma -
Ganesha High School
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