Kamesha Coleman
Picayune,MS
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
15
15
years of professional experience
Work History
Instructional Paraprofessional
Picayune School District
01.2020 - Current
- Assist teachers with classroom management and document coordination to maintain positive learning environment.
- Document student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Prepare instructional materials for group and one-on-one use to comply with established curriculum.
- Provide support during classes, group lessons, and classroom activities.
Medical Call Center Representative
Ochsner Medical Center
11.2013 - 12.2019
- Responded to customer calls and emails to answer questions about benefits and eligibility
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Cashier Team Lead
The Home Depot Inc
08.2008 - 11.2013
- Monitored areas for security issues and safety hazards.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Increased customer loyalty and retention.
- Assisted customers by answering questions and fulfilling requests.
Education
High School Diploma -
Picayune Memorial High School
Picayune, MSBachelor of Science -
William Carey University
Hattiesburg, MS05.2024
Associate of Arts -
Jones County Junior College
Ellisville, MS12.2021
Skills
- Data Verification
- Data Analysis
- Call Coordination
- Technical Support
- Customer Service
- Data Entry
- Call Control
- Customer Support
- Customer Communications
- Call Center Customer Service
Timeline
Instructional Paraprofessional
Picayune School District
01.2020 - Current
Medical Call Center Representative
Ochsner Medical Center
11.2013 - 12.2019
Cashier Team Lead
The Home Depot Inc
08.2008 - 11.2013
High School Diploma -
Picayune Memorial High School
Bachelor of Science -
William Carey University
Associate of Arts -
Jones County Junior College
Similar Profiles
Ashley ThomasAshley Thomas
Substitute Teacher at Picayune School DistrictSubstitute Teacher at Picayune School District
Michelle BroadwayMichelle Broadway
Receptionist at Picayune Schools DistrictReceptionist at Picayune Schools District
Max Alexander LopezMax Alexander Lopez
IT Service Desk Analyst (Tier 2) at Picayune Rancheria Of The ChukchansiIT Service Desk Analyst (Tier 2) at Picayune Rancheria Of The Chukchansi