Kamesha Shaw
Fountain Inn,SC
Summary
Dedicated administrative professional with a strong background in communication and team building. Detail-oriented with excellent organizational skills. Proven ability to manage multiple projects simultaneously, ensuring high accuracy throughout.
Overview
10
10
years of professional experience
Work History
Clinical Support Specialist
LifeMD
Greenville, SC
01.2023 - 12.2024
- Managed and coordinated patient appointments.
- Verified eligibility and compliance with authorization requirements for service providers.
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
- Resolved complex authorization issues, improving workflow and reducing delays.
- Determined and gathered patient financial obligations.
- Ensured thorough record-keeping by precisely logging medical interventions in EMR.
- Maintained alignment with HIPAA and OSHA regulations to uphold patient privacy.
Patient Service Representative
Clemson Eye
Greenville, SC
05.2021 - 01.2023
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Handled customer service inquiries in person, via telephone and through email.
- Built and maintained positive working relationships with patients and staff.
- Used NextGen & Clearwave to schedule appointments.
- Balanced deposits and credit card payments each day.
- Resolved billing inquiries and disputes in timely fashion.
- Facilitated communication between patients and various departments and staff.
- Trained new staff on filing, phone etiquette and other office duties.
Patient Service Representative
MyEyeDr
Greenville, SC
08.2018 - 05.2021
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Took copayments and compiled daily financial records.
- Verified patient insurance eligibility and entered patient information into system.
Loan Servicing Specialist
TD Bank
Greenville, SC
09.2014 - 08.2018
- Handled inbound and outbound customer calls regarding auto loans.
- Processed customer transactions with efficiency.
- Contacted customers to discuss solutions for resolving delinquencies through payment arrangements or deferments.
- Issued lien releases to lien holders.
- Distributed invoices and payment records to the customer.
Education
High School Diploma -
Hillcrest High School
Simpsonville, SC06.2012
Skills
- Excellent Communication
- Critical Thinking
- Strong Leadership
- Office Administration
- Customer Satisfaction
- Medical Billing
- Quality Assurance
- Empathy and Compassion
- Appointment Scheduling
- Clinic Administration
- Clinical Data Entry
- HIPAA
- Epic
- Customer service
Timeline
Clinical Support Specialist
LifeMD
01.2023 - 12.2024
Patient Service Representative
Clemson Eye
05.2021 - 01.2023
Patient Service Representative
MyEyeDr
08.2018 - 05.2021
Loan Servicing Specialist
TD Bank
09.2014 - 08.2018
High School Diploma -
Hillcrest High School