Kamey Evans-Calhoun
Mobile,AL
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Customer-focused professional with successful several-year career in industry. Dynamic and successful at applying skills in busy environments.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Assistant Manager, Customer Service
Dollar General
Mobile, AL
02.2024 - Current
- Maintained accurate records of customer interactions for future reference.
- Provided resolution of unusual billing by conducting research, reviewing findings and making recommendations.
- Analyzed business performance data and forecasted business results for upper management.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted with customer requests and answered questions to improve satisfaction.
Substitute Teacher
MCPSS
Mobile , AL
10.2023 - Current
- Requested as substitute teacher based on excellent referrals and trusted performance.
- Led or moderated classroom discussions and guided exploratory thought.
- Implemented conflict resolution strategies to manage student disputes.
- Implemented classroom rules to maintain order and discipline.
- Attended training and workshops to improve teaching skills.
- Organized classroom activities, games and tasks to enhance interactive learning experience.
- Utilized positive reinforcement to motivate students.
- Monitored student progress and provided feedback for improvement.
Childcare Provider
Creative Learning center
Mobile , Alabama
02.2019 - 02.2024
- Instructed children in eating, resting and restroom habits.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Assisted children in development of social, communication and problem-solving skills.
- Used positive reinforcement and behavior modeling to instill discipline in children.
- Participated in parent and teacher conferences to discuss student progress or any other concerns related to childcare services provided.
- Read books aloud to small groups or individual children.
- Maintained daily records of activities, behaviors, meals, and naps.
- Sanitized toys and tables to maintain clean, safe environment.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
Education
Associate of Science - Medical Coding And Billing
DeVry University
Mobile , AL04-2026
High School Diploma -
Theodore High School
Theodore, AL05-2005
Skills
- Medical coding
- Billing procedures
- Electronic health records
- Customer relations
- Conflict resolution
- Process optimization
- Schedule oversight
- Team building
- Budget assistance
- Sales reporting
- Team motivation
Timeline
Assistant Manager, Customer Service
Dollar General
02.2024 - Current
Substitute Teacher
MCPSS
10.2023 - Current
Childcare Provider
Creative Learning center
02.2019 - 02.2024
Associate of Science - Medical Coding And Billing
DeVry University
High School Diploma -
Theodore High School