Kami Moore
Muskegon,MI
Summary
Accomplished Program Support Assistant at MasterTag, adept in document management and fostering teamwork. Excelled in streamlining processes for enhanced efficiency, significantly improving customer relations. Demonstrates exceptional problem-solving skills and attention to detail, ensuring project success and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Program Support Assistant
MasterTag
02.2020 - Current
- Developed strong relationships with customers to ensure timely delivery of goods/services necessary for program success.
- Efficiently managed multiple competing priorities under tight deadlines by utilizing strong organizational skills and attention to detail.
- Performed clerical organization, answered phones and filed documentation for program manager.
- Enhanced program efficiency by streamlining processes and implementing time-saving strategies.
- Maintained accurate records of project documents, facilitating easy access to essential information for all stakeholders involved.
- Served as a liaison between the program team and other departments, fostering strong working relationships and ensuring clear communication channels.
- Communicated clearly with program staff and participants through written and digital correspondence.
- Collaborated with cross-functional teams to address program challenges, fostering a culture of teamwork and problem solving.
- Provided exceptional customer service when responding to inquiries from internal/external stakeholders regarding the program's offerings or policies.
Customer Service Representative
Gerber Life Insurance Company
04.2019 - 09.2019
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Engineering Assistant
Scherdel Sales & Technology
02.2015 - 01.2019
- Gathered relevant data from various sources and developed comprehensive reports for leadership review.
- Spearheaded project design under direction of senior engineering staff.
- Contributed to successful project outcomes by conducting thorough research on emerging technologies and industry trends.
- Oversaw project schedule and determined critical deadlines and task assignments.
- Effectively prioritized workload to meet deadlines consistently, contributing to the successful completion of numerous engineering projects.
- Participated actively in safety training sessions to promote a safe work environment within the engineering department.
- Organized and edited technical instructions for use in training and customer manuals.
- Provided critical input for design improvements during prototype testing phases, resulting in enhanced product performance.
- Improved communication between team members by maintaining accurate project documentation, including reports, schedules, and specifications.
- Maintained a high degree of professionalism in all interactions with clients and colleagues, fostering positive working relationships.
Education
Associates in Arts And Sciences -
Muskegon Community College
Muskegon, MI05-2026
Skills
- Customer Service
- Report Preparation
- Document Management
- Administrative Support
- Excel spreadsheets
- Professional and mature
- Spreadsheet Management
- Strong Problem Solver
- Teamwork and Collaboration
- Attention to Detail
Timeline
Program Support Assistant
MasterTag
02.2020 - Current
Customer Service Representative
Gerber Life Insurance Company
04.2019 - 09.2019
Engineering Assistant
Scherdel Sales & Technology
02.2015 - 01.2019
Associates in Arts And Sciences -
Muskegon Community College
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