Kami Valodine
Harrison,TN
Summary
Detail-oriented billing professional with strong analytical skills and a commitment to process improvement. Successfully developed training materials and streamlined billing workflows, resulting in enhanced accuracy and reduced processing time.
Overview
15
15
years of professional experience
Work History
Senior Billing Coordinator
HomeServe USA
Chattanooga, TN
08.2020 - Current
- Managed billing processes to ensure timely invoicing and payment collection.
- Oversee reconciliation of accounts, identifying discrepancies to enhance accuracy.
- Developed training materials for new staff on billing procedures.
- Collaborated with cross-functional teams to resolve customer inquiries related to billing issues.
- Implemented best practices in compliance with industry standards for financial transactions.
- Streamlined billing workflows, reducing processing time and improving efficiency.
- Trained team members on best practices for billing, ensuring a consistently high level of expertise across the team.
Store Manager
Sally Beauty Supply
Ooltewah, TN
11.2015 - 08.2020
- Led team to achieve sales targets through effective merchandising and product placement.
- Implemented training programs to enhance staff performance and customer service skills.
- Streamlined inventory management processes, reducing stock discrepancies by improving accuracy.
- Oversaw store operations, ensuring compliance with company policies and procedures at all times.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Customer Service Representative
HomeServe USA
Chattanooga, TN
03.2014 - 11.2015
- Resolved customer inquiries through effective communication and problem-solving skills.
- Managed high-volume call queues while maintaining service quality standards.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Warehouse Worker
Amazon
Chattanooga, TN
10.2011 - 03.2014
- Operated material handling equipment to efficiently move products within warehouse.
- Assisted in inventory management by accurately labeling and organizing items on shelves.
- Followed safety protocols to maintain a secure working environment for all team members.
- Conducted regular quality checks to ensure product integrity and compliance with company standards.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Education
General Studies
Chattanooga State Community College
Chattanooga, TNSkills
- Team leadership
- Time management expertise
- Strong analytical mind
- Software application proficiency
- Data analysis capabilities
- Training and development experience
- Expert billing knowledge
- Multitasking and organization
- Team collaboration
- Billing systems and software
Timeline
Senior Billing Coordinator
HomeServe USA
08.2020 - Current
Store Manager
Sally Beauty Supply
11.2015 - 08.2020
Customer Service Representative
HomeServe USA
03.2014 - 11.2015
Warehouse Worker
Amazon
10.2011 - 03.2014
General Studies
Chattanooga State Community College