Kami Danna
New Orleans,Louisiana
Summary
Ten years in Hospitality industry with focus on Sales. Analytical and meticulous sales professional with comprehensive experience in relationship-building, partnership cultivation and profit channel growth. Self-motivated leader with natural talent for networking and territory development. Excels at leveraging customer data to deliver strong solutions. Warm, outgoing personality with ability to interact effectively and in a supportive manner with persons of all ages and backgrounds.
Overview
11
11
years of professional experience
Work History
Hotel Sales Manager
Hampton Inn St Charles Ave./Garden District
New Orleans, LA
04.2021 - Current
- Prospect, solicit and close business for markets including; SMERF, Wedding, and Special Events
- Respond to about twenty leads weekly along with following up on sent proposals
- Complete contracts and invoices, follow up with rooming lists and post payments
- Input CVB and Meeting Broker leads for Conventions into SalesPro
- Manage and coordinate all meetings and events, about two monthly
- Implement and create promotions to stimulate repeat business and attract new accounts
- Meets goal of increasing contracted groups by about 10% each quarter
- Attend and participate in conferences and trade shows to generate new leads, network and drive business
- Utilize revenue management techniques to negotiate room rates and function space commitments to enhance hotel's financial performance
- Liaise with wedding and event planners to increase hotel patronage and boost bookings
Inside Sales Representative
Stay Heirloom
Remote
04.2021 - 10.2021
- Identified, pursued, and closed new leads,
- Managed a sales pipeline and ensured leads were being consistently followed up with
- Upheld Stay Heirloom’s commitment to a 5-star experience for every guest stay and interaction
- Answered phones and booked reservations for customers based on availability
- Responded swiftly and courteously to customer inquiries and leads
- Understood customer needs and requirements
- Found creative ways to cross-sell or place guests at other properties when their initial property was not available
- Strategically recommended rentals in need of revenue
- Collaborated with Analytics Dept to relay booking trends, helping to optimize pricing
- Worked collaboratively with Marketing to learn the portfolio and property feature
- Mentored Guest Communications reps and help assist them in identifying potential leads
- Worked cross-departmentally to ensure that lead’s requests are met
- Worked collaboratively with management to meet and exceed revenue goals
- Achieved quotas
- Assisted with customer support when needed
Catering & Convention Services Manager
Hampton Inn & Suites Convention Center
New Orleans, LA
01.2021 - 04.2021
- Coordinated all aspects of conferences to include but not limited to food and beverage requirements, timing of events, audio-visual, guestrooms, amenities, function room set-up, group transportation, arrival and departure experience, special meal requests, billing instructions, room deliveries, storage and delivery, business center needs, entertainment options and décor enhancements
- Responsible for systems and processes that streamline client communication turnover, detailing, in-house communication, managing changes, guarantee management, resumes, and housing management
- Developed, maintained and implemented strategies and action plans to drive customer experience scores and generate revenue growth for the portfolio
- Arranged linens and table settings according to seating plan and event theme.
- Provided friendly, courteous service to create memorable moments for guests.
Area Revenue Analyst
Hampton Inn & Suites Of New Orleans
New Orleans, LA
03.2020 - 12.2020
- Created regular revenue reports to show profits and losses over time
- Analyzed financial data to find trends and patterns and determine where new strategies should be implemented to increase profits
- Met with General Managers and Directors of Sales to go over planned strategies that would maximize company profits, cut costs, and deliver a better guest experience
- Created forecasts using available data to show projected revenue
Hotel Sales Manager
Hampton Inn & Suites Downtown/French Quarter Area
New Orleans, LA
12.2016 - 02.2020
- Prospected, solicited and closed business for markets including; SMERF, Wedding, Military/Government, Corporate, and Special Events
- Responded to all leads and proposals effectively, followed up with sent proposals weekly
- Completed proposals, contracts, and invoices, followed up with rooming lists and posted payments
- Supported Director of Sales by inputting CVB and Meeting Broker leads for Conventions into SalesPro
- Previously managed and coordinated all meetings for the hotel as Sales Coordinator
- Implemented and created promotions to stimulate repeat business and attract new business travel accounts
- Attended and participated in conferences and trade shows to generate new leads, network and drive business
Hotel Reservations Supervisor
Hampton Inns Of New Orleans
New Orleans, LA
03.2013 - 12.2016
- Checked guests in and out
- Booked, modified, and canceled reservations for four hotels
- Forecasted revenue streams for five hotels
- Supervised up to five reservation agents in in-house reservations department
- Liaised with travel agents, revenue manager, and sales departments of four hotels
- Sole contact for corporate reservation requests and rooming list reservation requests for two hotels
- Maintained the in-house reservations system
- Worked with multiple systems/programs on a daily basis (Excel, Outlook, Word, OnQ Front Desk, Horizon, R&I)
Assistant Supervisor
Paradise Casino
New Orleans, LA
08.2011 - 03.2013
- Served cocktails, beers and non-alcoholic beverages to customers
- Serviced poker machines
- Supervised up to four employees
- Cashed out winning tickets for all customers on shift
- Handled $10,000+ daily
- Gave all customers prompt and courteous service
- Recorded all sales promptly and accurately
- Maintained daily cleaning, inside and out, throughout all weather conditions
- Properly received all merchandise/product deliveries and completed all invoices
Education
High School Diploma -
Andrew Jackson Fundamental Magnet High School
Chalmette, LA05.2005
Skills
- Networking Events
- Sales Statistics Analysis
- Relationship Building
- Sales Quota Management
- Time Management
- Bid Request Management
- Sales Program Coordination
- Decision Making
- Detail-Oriented
- Sales Records Management
- Salesforce Software
- Verbal and Written Communication
- Discount Rate Requirements
- Account Servicing
- Contract Management
Timeline
Hotel Sales Manager
Hampton Inn St Charles Ave./Garden District
04.2021 - Current
Inside Sales Representative
Stay Heirloom
04.2021 - 10.2021
Catering & Convention Services Manager
Hampton Inn & Suites Convention Center
01.2021 - 04.2021
Area Revenue Analyst
Hampton Inn & Suites Of New Orleans
03.2020 - 12.2020
Hotel Sales Manager
Hampton Inn & Suites Downtown/French Quarter Area
12.2016 - 02.2020
Hotel Reservations Supervisor
Hampton Inns Of New Orleans
03.2013 - 12.2016
Assistant Supervisor
Paradise Casino
08.2011 - 03.2013
High School Diploma -
Andrew Jackson Fundamental Magnet High School