Kamihya Carney
Copperas Cove
Summary
Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 3 years of experience in Customer Support.
Overview
2
2
years of professional experience
Work History
Support Specialist I
Telenetwork INC
05.2024 - Current
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
Inbound Sales Agent
Omaha Steaks
11.2023 - Current
- Educated customers about product terminology, features, and benefits to improve sales and customer satisfaction.
- Incorporated cross-selling, up-selling and add-ons and offered promotional items to increase sales.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Offered technical support for online purchases and helped customer navigate website to facilitate buying process.
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Incorporated cross-selling, up-selling and add-ons and offered promotional items to increase sales
Customer Representative
GC Services Call Center
05.2023 - 11.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Created user accounts and assigned permissions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Education
High School Diploma -
Washburn Rural High School
05.2022
Skills
- Payment Posting Understanding
- Strong Computational Skills
- Correcting Discrepancies
- Inbound Sales
- Computer Multitasking
- Microsoft Word
- Microsoft Excel
- Order Fulfillment
Contact
Copperas Cove, TX 76522
Education
Topeka, KS
Timeline
Support Specialist I
Telenetwork INC
05.2024 - Current
Inbound Sales Agent
Omaha Steaks
11.2023 - Current
Customer Representative
GC Services Call Center
05.2023 - 11.2023
High School Diploma -
Washburn Rural High School
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