Jacquelyn Jackson
Cleveland Heights,OH
Summary
Resourceful call center representative who consistently meets and exceeds productivity goals. Proven capacity to troubleshoot issues and resolve issues quickly. Maintain a high level of professionalism patience and efficiency to minimize customer dissatisfaction and increase customer loyalty
Overview
14
14
years of professional experience
Work History
Inbound Sales Representative
Spectrum
08.2017 - Current
- Memorized scripts to achieve an easy flow in interactions with potential customers.
- Used active listening skills to assess customer needs, means and desires.
- Achieved demanding quality and productivity targets by applying strong time management skills and enthusiastic conversational abilities.
- Maintained current understanding of available company products and services.
- Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities.
Adult Care Home Manager
All Hearts Home care
03.2010 - 05.2017
- Copied, logged and scanned supporting documentation.
- Worked directly with departments, clients, and administration to achieve the best results for patients.
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
- Entered details such as payments, account information and call logs into the computer system.
- scheduled time for aides as well as kept daily log of chores and activities done with consumers.
- kept consumers busy daily with outdoor activities.
Education
Business Administration
Cuyahoga Community College
Cleveland, OHSkills
- Sales quota familiarity
- Payment posting understanding
- Data entry proficiency
- Customer service
- Proficiency with CRM systems
- Customer rapport
- Self-motivated
- Highly competitive
- Client development
- Quality assurance standards
- Interpersonal skills
Timeline
Inbound Sales Representative
Spectrum
08.2017 - Current
Adult Care Home Manager
All Hearts Home care
03.2010 - 05.2017
Business Administration
Cuyahoga Community College
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