KAMI ANDERSON
Richmond,KY
Summary
Dedicated intake coordinator for high-volume call center environments, delivering exceptional intake support for patients with friendly, professional communication.
Overview
23
23
years of professional experience
Work History
Intake Coordinator
Lifestance Health
Lexington, Ky
08.2022 - Current
- Managed patient intake workflows, verifying demographics, insurance, and referral details with accuracy.
- Coordinated scheduling across providers, matching access needs with clinician availability and service lines.
- Reviewed insurance eligibility and authorization requirements to prevent coverage issues before appointments.
- Trained new staff on intake procedures, call handling, and patient service standards.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
Regional Sales Recruiter
Staffwebb
Richmond, KY
02.2022 - 07.2022
- Designed and executed customized, candidate recruiting plans and partnered with hiring managers to optimize outcomes.
- Delivered positive experiences by engaging with candidates throughout recruiting process.
- Managed recurring HR processess
- Managed employee payroll
Patient Access Representative
Baptist Health Medical Group
Richmond, KY
12.2016 - 06.2021
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
Receptionist
Richmond Women's Healthcare
Richmond, Ky
04.2014 - 12.2016
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
Customer Service Rep
Marquette Group
Peoria, Il
09.2011 - 09.2013
- Processed orders and artwork for yellow page and internet advertising, multi-level data entry, maintaining client and publisher relationships, fill-in switchboard operator.
- Educated customers on special pricing opportunities and company offerings.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Optometrist Assistant
Illinois Eye Center
Peoria, Il
09.2008 - 03.2010
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
- Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventive measures needed.
- Posted refractor receipts, entered data into spreadsheets and alphabetized folders and invoices.
Sales Representative
Scrip Companies
Peoria, Il
01.2004 - 10.2007
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Monitored customer order process and addressed customer issues.
- Fostered relationships with customers to expand customer base and retain business.
Contact Lens Technician
Bixby Eye Center
Peoria, Il
07.2003 - 01.2004
- Used optometric equipment to conduct pre-testing and special testing.
- Described treatment options and eye conditions diagnosed by optometrist to answer patient questions.
Education
Western Illinois University
Macomb, IlIllinois Central College
East Peoria, ILSkills
- Multitasking and Organization
- Customer Service
- Scheduling
- Data entry
- Insurance verification
- New staff training
Education and Training
other
Timeline
Intake Coordinator
Lifestance Health
08.2022 - Current
Regional Sales Recruiter
Staffwebb
02.2022 - 07.2022
Patient Access Representative
Baptist Health Medical Group
12.2016 - 06.2021
Receptionist
Richmond Women's Healthcare
04.2014 - 12.2016
Customer Service Rep
Marquette Group
09.2011 - 09.2013
Optometrist Assistant
Illinois Eye Center
09.2008 - 03.2010
Sales Representative
Scrip Companies
01.2004 - 10.2007
Contact Lens Technician
Bixby Eye Center
07.2003 - 01.2004
Illinois Central College
Western Illinois University