
Systems Engineer with 4+ years of experience in MSP and multi-client environments. Skilled in Active Directory, Microsoft 365, networking, documentation platforms, and endpoint security. Strong background in incident response, project execution, and improving system reliability. Known for fast troubleshooting, clear client communication, and delivering high-quality support for high-profile law firms.
Supported 150+ clients in a fast-paced MSP environment while maintaining SLA compliance.
Performed Tier 1/2 troubleshooting for Windows systems, networking issues, and cloud services.
Conducted root-cause analysis of outages and provided long-term remediation plans to reduce recurring issues.
Administered and secured Active Directory, Entra ID, Microsoft 365, and Exchange environments.
Used ConnectWise, LabTech, and ITGlue to improve documentation accuracy and reduce resolution times.
Collaborated with engineering teams to improve system reliability and streamline onboarding for new clients.