Kamila Bazarbekova
New York,NY
Summary
Proven to excel in high-paced environments, I leveraged effective multitasking and exceptional customer service skills to significantly increase sales. Experienced in creating a welcoming atmosphere for guests, managing high-end clientele, and providing top-tier service.
Overview
4
4
years of professional experience
Work History
Hostess
Roxy Bar
01.2024 - 08.2024
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Server
Wise Bar & Grill
06.2023 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Hostess
Soho Grand Hotel
09.2022 - 05.2023
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Cocktail Server
Ruby Club Istanbul
09.2020 - 08.2021
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Coordinated with event planners for private parties, tailoring service to meet specific client needs and preferences.
- Boosted sales during promotional events by effectively communicating special offers and recommendations to guests.
- Assisted in menu design and updates, providing insights on customer preferences and seasonal trends.
- Enhanced customer experience by providing prompt and friendly service, ensuring patrons' needs were met with attention to detail.
- Participated in community events representing establishment, strengthening brand's local presence.
- Increased repeat customer visits with exceptional interpersonal skills and knowledge of cocktail recipes.
- Increased sales significantly by upselling higher-end products to customers.
- Answered customers' questions, recommended items, and recorded order information.
Server
Sortie
04.2020 - 12.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Increased sales significantly by upselling higher-end products to customers.
Education
High School Diploma -
EC “Ilim”
Bishkek, Kyrgyzstan06.2021
Skills
- Upselling
- Effective Multitasking
- Teamwork
- Communication
- Customer Service
- Cash Handling
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Time Management
Languages
English
Full Professional
Russian
Native or Bilingual
Kyrgyz
Native or Bilingual
Turkish
Full Professional
Kazakh
Native or Bilingual
Timeline
Hostess
Roxy Bar
01.2024 - 08.2024
Server
Wise Bar & Grill
06.2023 - 01.2024
Hostess
Soho Grand Hotel
09.2022 - 05.2023
Cocktail Server
Ruby Club Istanbul
09.2020 - 08.2021
Server
Sortie
04.2020 - 12.2020
High School Diploma -
EC “Ilim”
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