Ivanka Forfa
Lee,MA
Summary
Dynamic leader with a proven track record at Under Armour for enhancing team morale and customer satisfaction. Skilled in staff education and workflow management, adept at fostering a positive work environment and resolving service issues efficiently. Excels in multitasking and verbal communication, driving project success and employee productivity improvements.
Overview
35
35
years of professional experience
Work History
Supervisor
Under Armour
Lee, MA
03.2024 - Current
- Tracked progress on projects and provided timely feedback to staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Maintained positive working relationship with fellow staff and management.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
Key Holder
Hanesbrands
Lee, MA
03.2017 - 05.2024
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Mentored newly hired staff in upselling techniques to improve sales.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Trained, managed and motivated employees to promote professional skill development.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Verified accuracy of register tills at beginning and end of shift.
- Ensured store was opened and closed in a timely manner according to company policies.
Teller
Greylock Federal Credit Union
Pittsfield, MA
08.2020 - 08.2021
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Provided exceptional customer service while accurately processing routine transactions.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Followed up on requests from customers in a timely manner.
- Verified customers' identification to ensure compliance with laws and regulations.
- Adhered strictly to all security procedures related to handling money at the teller window.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
Sales Clerk
Elm St. Market
Stockbridge, MA
01.2018 - 10.2019
- Handled money, checks, credit cards, gift cards, returns and other forms of payments in accordance with established procedures.
- Assisted in the development of store displays to promote products.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Supported customers by phone regarding store operations, products, promotions and orders.
- Organized backroom stock areas as well as kept up with organization of front end display area.
Wait Staff Member/Sales Clerk
Red LionInn
Stockbridge, MA
05.1990 - 01.2018
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Operated POS terminals to input orders, split bills and calculate totals.
- Stocked service areas with supplies during slow periods.
Education
Bachelor of Arts - Business Management
MCLA
North Adams, MA05-1997
High School Diploma -
Monument Mountain Regional High School
Great Barrington06-1992
Skills
- Team building
- Customer service
- Time management
- Staff education
- Project planning
- Verbal and written communication
- Schedule development
- Safety protocols
- Training and mentoring
- Goal oriented
- Workflow management
- Troubleshoot service issues
- Multitasking Abilities
Timeline
Supervisor
Under Armour
03.2024 - Current
Teller
Greylock Federal Credit Union
08.2020 - 08.2021
Sales Clerk
Elm St. Market
01.2018 - 10.2019
Key Holder
Hanesbrands
03.2017 - 05.2024
Wait Staff Member/Sales Clerk
Red LionInn
05.1990 - 01.2018
Bachelor of Arts - Business Management
MCLA
High School Diploma -
Monument Mountain Regional High School
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