Kamilah Montalvo-Fierros
Fort Myers,FL
Summary
Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity. Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Team Member
Dunkin
09.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Maintained productive, efficient approach to all tasks.
To-Go Specialist
Chillis
04.2023 - 05.2023
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Developed and managed relationships with key clients and partners to drive growth.
- Monitored industry trends to adapt strategies accordingly.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Frequently inspected production area to verify proper equipment operation.
Team Member
Dunkin
09.2022 - 12.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
- Monitored and verified all merchandise was properly priced and labeled.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
Bachelor of Science - Biology
Florida Gulf Coast University
Fort Myers, FL05.2027
High School Diploma -
Lehigh Senior High School
Lehigh Acres, FL05.2023
Skills
- Money Handling
- Product Knowledge
- Stocking and Replenishing
- Safety Understanding
- Attention to Detail
- Completing Minor Repairs
- Food Preparation Techniques
- Team Member Motivation
- Parts Labeling
- Clear Communication
- Organizing Work Stations
- Guest Satisfaction
- Peer Relationships
- Teamwork and Collaboration
- Strategic Planning
- Willingness to Learn
- Station Preparation
- Billing and Payment Processing
- Documentation and Recordkeeping
- Computer Skills
- Following Instructions
- Continuous Development
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Team Member
Dunkin
09.2023 - Current
To-Go Specialist
Chillis
04.2023 - 05.2023
Team Member
Dunkin
09.2022 - 12.2022
Bachelor of Science - Biology
Florida Gulf Coast University
High School Diploma -
Lehigh Senior High School
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